"New customer with Hard Assets Alliance"

As a new customer with Hard Assets Alliance and a prospective metals purchaser, contacted your company via telephone and talked with Lindsey. She was very patient and helpful with this newbie. She answered all questions and made the purchase of metals for us very easy without incident. Lindsey does a good job.

"Great Customer Service"

Great Customer Service

"Quick, Easy, and Friendly"

I requested a sale on my HAA account for metals I had stored in MetalStream (highly recommend if you're looking for an easy way to invest each month!) Mariah F. was able to assist with changing my address on file and requesting a check. They verified my identity (thank you for having such helpful security procedures in place!) and were able to change the address to my new residence and send a check for my sale. Thank you for your help! HAA will continue to have my business.

"Fast"

Fast, informed, courteous response to my questions by Lindsey.

"Lindsey"

Lindsey. Friendly, prompt service and great communications. Thanks!

"Jenelle - HAA"

Jenelle was kind and patient with me and continued working on my issue even after the call ended; reaching out to Equity Trust to request that someone contact me. Without her help, I would still be waiting (in the dark) about my account.

"Misleading, worst precious metal company around."

Set up delivery from same vault but made me pay 3 shipping fees of $40 each. Then items were not received but when calling FedEx they were returned to shipper. Items not returned to vault and emails and phone calls have been ignored. I would stay far away. I will never buy from them again. Horrible experience.

"customer service is premium at HAA"

the customer service is (so far) what makes this place a good place to hold your precious metals. i've had a few ordeals with trades on the platform and every time i reach out to HAA they have been willing to take the time, energy and confusion to get me right and both educate me on their system of trading assets, as well as talk me down emotionally given substantial trades. so if great customer service is what you're looking for in a metals depot, then you have found a solid firm.

"Great Experience!"

My experience was great because Jenelle was helping me. She walked me through how to do everything I wanted to do and didn't rush me. She was very competent and knowledgeable. Also, she has a very caring demeanor which made speaking with her a pleasant experience. I'm new to Hard Assets Alliance and I'm glad that Jenelle was the first person I met from the company as she made a good first impression. Thanks Jenelle

"Put in a request for my money on the …"

Put in a request for my money on the January 20 and it's February 10 2023 and still waiting for it, spend your money somewhere else. I will give it one more week then I will contact the better business bureau, and the district attorneys office.