"Can't access files when you need them"

Can't access files when you need them. Upload is soooo slow.

"Doesn't Work & Just horrible - A Complete Waste of Money"

Just horrible. I have the "lifetime" Vault and Cold Storage account, but when I am trying to download files from the so-called "instant" Vault, I get a message saying "Due to account inactivity, your file(s) are being processed and requested for you again and will be available for download as soon as possible." This has been over 24 hours ago.

WHAT GOOD IS AN "INSTANT" VAULT THAT CAN'T BE ACCESSED AT ALL?

"Good and prompt service"

Service was prompt and good, although product could be a little more defined and user-friendly. Overall value for money.

"First support request in two years - Perfect!"

Thanks Christina. First request for help by e-mail in two years answered satisfactorily within an hour. Perfect!

"Thank you for prompt professional and…"

Thank you for prompt professional and effective technical support. This is the first time I have experienced such a thing.

"I guess I am typing from the grave as…"

I guess I am typing from the grave as like others my "lifetime" 100gb account has expired. I absolutely 100% positively have had no emails to the email address registered regarding this. This is still my primary email account and has been long before I registered on zoolz so clearly something is awry whatever the reps claim. I am sympathetic for the reasons ending "lifetime" access (not the first company to do so nor will be last) but so abruptly and with little warning. Very disappointing.

"Great app and customer service!"

I have been using GCloud Backup for many years now, and I find them to be the best backup services for my Android (and I have tried a few before GCloud).

During all these years I have switched to new phones several times, and GCloud makes it super easy to go through the transition. It's as easy as instaling the app on the new phone, signing in, and tapping on "restore". Restore will give you options on what to restore to new phone as well. And voilà!, all that you had backed up on the previous phone is now on your new phone, without a single glitche!

I do have to say a word or two about their customer service! Those guys are just amazing. Replies are very fast and they are very quick to help you with whatever your needs are.

"Needed to change my plan and they…"

Needed to change my plan and they couldn’t have been more helpful. Fantastic customer service.

"Zoolz cloud service is what you would…"

Zoolz cloud service is what you would expect a cloud based storage site should be...straightforward and simple to use interface. But unbeknownst to me, recently the service plan I was under was discontinued. I chose not to continue the service by upgrading my plan. This meant that my data was locked and would eventually be purged.
I contacted customer service for help - this is where their service stood out most. A courteous understanding account manager informed me that a notification email was sent out to alert all affected customers before the discontinuance was enacted, but would grant me 1 week of access time to retrieve my data. I was done in 2 days. Thank you Christina Roberts.

Although I personally chose not to continue with the service, if you use them and ever need assistance, customer services will be right there to assist you professionally and quickly. For that, I give 5 stars!

"Highly recommend"

I recommended your service to all my co-workers, it's really user friendly. Keep up the good work!