"Beware"

Beware! After one year they demand a maintenance fee to be paid. If you don't subscribed to this plan, they will move your 'idle' data from the vault to cold storage, you will not have instant access to your data anymore. Now they can just keep increasing their maintenance fee. All these should be stated clearly at the initial offering, it is a direct violation of the terms and conditions of the sale. Anyone interested in a class action?

"Happy with Cold-Storage but not with Vault option"

I bought their 1 TB Lifetime plan two years ago. It is very easy to use. Customer service always replies my emails and I am very happy with this cloud. I also bought their annual maintenance plan today. Cold Storage is very intelligent and works automatically for new data. Their upload speed is fantastic in turbo mode for cold storage and actually everything is fine in their service. The only issue, I think, is their "Vault" which is of no use to me until they convert it into a sync-folder or a virtual-drive or whatever else user-friendly. It is not feasible for us to manually upload data by using web-option especially on slower internet connections.

"I purchased the lifetime a couple of…"

I purchased the lifetime a couple of years ago. I use the Vault daily and the cold storage takes care of regular backups. I share files in the Vault to third parties on occasion and they can download very quickly. the uploads via the webpage works very well. Its a basic cloud storage and sharing service and it works very well. Being on amazon servers in my mind offers additional security. They recently emailed me a to start paying an annual fee of less than $5 to keep the software up to date and ensure services run smoothly. Im good with that. When i first started I wasnt sure about how to set it up and work the files in the webpage but with the support assistance i was up and running within minutes. Ive got other cloud services but zoolz is my favourite.

"absolute waste of time and money…"

absolute waste of time and money signing up for their lifetime storage because that means only two years to them then you have to start paying a maintenance plan there was no mention of 2 years when I paid for lifetime storage and there was no mention of monthly support fees once they have your data your blackmailed into signing up for support. I would definitely stay away from this company.

The only email I got about this was the one to say its expired and now you need to pay a subscription. I didnt get any notice about this and I have the emails from when I signed up and to tell me to update the client and the most recent one about expiration so none were lost or in a spam file they were never sent.

"They run a scam"

They run a scam. As many other reviews have stated, I bought a lifetime 2TB. 1TB active, and 1TB cold. After 1 year they emailed me stating that I would need to pay an additional fee to maintain the service I had already purchased. They moved all my active data into cold storage which means I can only access it after a 24 hour request.

"Seemed like a good idea 2 years ago…"

Seemed like a good idea 2 years ago when I brought a "LIFETIME" service of 500gb but now I have had an email saying I have to pay to join a maintenance plan. No warning or any explanation, this is just a shady attempt at extorting money out of customers who, like me, were gullible enough to think lifetime meant a lot more than 2 years. Plus the download speeds are atrocious! It would take literally weeks to download 500gb that I have backed up. They are now saying the the maintenance payment will improve this speed. What a rip off!! I wouldn't give these con artists another penny and will go back to One Drive or similar.

"I have very bad experience of using my…"

I have very bad experience of using my Zoolz lifetime account. At beginning when I purchased my lifetime account all seems work well. I backup my data from my Mac. At some point i install my Mac from scratch and changed computer name. This was a mistake. Thanks to new name of my Mac i wasn’t able to restore any data anymore. Ok, I had my local backup and it works well. Then I want to backup my data again and it’s again a mistake. Backup is very slow. I am not able to backup my photos even for some month. Mac application is easy to use, but very demanding and very often hangs and crashing.

"Not as good as it seems"

I purchased Zoolz 2TB Lifetime backup service in 2017. It’s worked well for a one-time fee. Yes, it was a bargain.

But now, Zoolz has deprecated the service so that it’s so slow that even small files hang when backing up. I didn’t have a complete backup success for over 140 days! It’s become basically unusable … UNLESS … you pay for service.

I did ask for an explanation and got this:

“After checking the logs, we can confirm that the reason for the slowness and stucking issues you are having with Zoolz is that you are sharing the same upload channel with all the other Zoolz lifetime subscribers.

Lifetime subscribers notice this issue persists more than with our monthly/annual subscribers. The reason for this is some lifetime users, who all share the same unlimited bandwidth channel, have been abusing this channel. This has led upload speeds to drop for compliant users.

In order to combat this, we have introduced a maintenance plan for only $10 per year, which gives you your own dedicated upload channel meaning you will not be affected by other activity on the network, as well as many other benefits.”

Seems like an intentional bait and switch to me. And if they would do that here, they will do that anywhere.

Not as good as it seems.

"Great customer service"

Great customer service sorting out my account issue. Thumbs up!

"Great backup software"

Great backup software, even greater customer support. Well done Zoolz!