"Didn't even get it installed..."

I work from home and I'm a heavy internet user as a result so I can't tolerate downtime. I called after sign up to make sure everything was ok. They confirmed my place was eligible for self install and assured me I'd have internet on the day I selected - but no! Not even close. On the day after I was supposed to have internet, the third CSR I spoke with claimed I wasn't eligible for self install and so they'd have to send a tech and they didn't know when they'd come. Worst of all, she blamed me for the issue and then hung up. I called Shaw and they're getting me set up tomorrow. When I called teksavvy back to cancel they couldn't have cared less. Didn't even ask why. I sent them an email explaining everything with a screenshot to counter the claim that it was my fault but I doesn't matter. Just a horrible experience. Sorry much for a competitive spirit. Thank goodness my neighbor was ok with me using his internet for a couple of days.

"The only provider that still offers a…"

The only provider that still offers a local telephone service that is not VOIP.

"Been waiting for almost 24 days and the…"

Been waiting for almost 24 days and the tech didn’t even show up???

Honestly I have never been so frustrated with a company. First it was the wrong date for the installation, technician showing up on the wrong date for installation/activation then I learned that Shaw closed the installation ticket as closed even though no one showed up and I don’t have internet access. Then Teksavvy opened a new ticket to request a service technician. After waiting for a week we got a response and they were supposed to show up today.

And today no one showed up? Teksavvy’s only response is we don’t know. Is this a joke? Why am I waiting for almost 2 weeks now and still don’t have internet. Now they said they need to open a new ticket and request and wait again. What the hell?? I don’t care if it’s 3rd party or someone else but who is going to ask questions? Cause Teksavvy is not and only the customers are getting screwed.

Doesn’t matter if their prices are appalling if you are not getting service.

"Excellent value for money"

Excellent value for money, customer service is top notch, and they are fighting to keep prices as low as possible for consumers. No set contract periods with price increases after 2 or 3 years. The price is the price, year after year. My only negative thing to say is that technician visits are arranged through other providers and can take a bit longer when you need hands-on assistance. Otherwise I would give 5 stars.

"Staff member was friendly and helpful"

Staff member was friendly and helpful. I needed to update my payment method and i was able to do so quickly.

"Very helpful and courteous."

Very helpful and courteous.

"3 weeks without internet!"

Would not recommend this company, I went 3 weeks without internet.

After about a month of service my internet went down and remained down for three full weeks! I was on the phone with tech support every few days (15+ minute waits each time plus 15+ minute sessions) trying to get this fixed. They sent a technician to look at it, sent me a new router, sent multiple tickets to Shaw. It was a very painful ordeal especially since I work from home.

I was told on the phone by one of the tech support that I would be automatically refunded for the down time. Yet I checked my bills and for the next few months they came in without discount. So I had to call again in order to get this discount (good thing I check my bills otherwise they would've essentially stolen money from me). So after waiting for 40 minutes for a supervisor (Richard) I told them I thought it would be fair if I recieved an extra week on the discount (4 week total) for the annoiance of everything I went through plus having to call again. But they wouldn't even give me the extra week! These people do not know how to treat customers.

When my discount period is up I will be finding a new service provider.

TLDR do not sign up if you want consistent service.

"Fantastic tech experience "

I had a fantastic experience with Sheldon. Not only was he kind and professional to help test my modem but he also called back when it was delivered and walked me through the set up. He is a great guy and really shows up for his customers.

"Teksavvy is everything the big 3 aren't"

Teksavvy is everything the giant telecom companies are not. They're real people not just drones pandering to shareholders. They have great service packages for a great price. They do not constantly try to gouge your wallet. It's almost like someone said "Hey what if we made an ISP, except the customers *don't* hate us with the righteous fury of a thousand burning sun's?"

"You are Excellent ,easy work with you…"

You are Excellent ,easy work with you ,fast to solve a problem when I was calling ,give a customer good advice and good team work,