"Teksavvy rips off customers!!!"

Teksavvy rips off customers and are heartless towards a customer. I paid my bill on time every month. I got bedbugs and had to move. I called them and asked to move my internet to my new address and I was told that they could not. I explained i have bedbugs and no way to send the modem right away to protect them from getting it too. 6 months later I sent the modem but to the wrong place I had no ckue Teksavvy was not Roger's since they sent Roger's to fix my line a few times when I had it. Teksavvy lies saying I never told them about the bedbugs yet i told every company and i know this for a fact. They just want to extort me for $200 even after they verified that they can see Roger's has the modem. I offered to get the modem back to send them and I was told they won't take the modem back after a month and it has been too long they said. They don't care about people, they just want to extort money from customers for literally nothing. No compassion. Stay away from teksavvy, they are scam artists and put it all in their fine print and don't tell you they will charge you 200 when closing your account.

"Absolutely horrible internet"

Absolutely horrible internet, daily issues. Common pattern is: no internet, contact the tech support, then reset the modem, then ok for a few hours, then the circle starts again. Now they decided to increase price during a promo 12 month period. That's marketing scam. Spent a lot of time resolving issues. No more. I am done. Be careful or be sorry.

"Don't Go With Them"

I got TekSavvy in December... have had nothing but issues.

Currently without connection. I work from home. I need wifi.

Don't go eith them.

"Dear Marc Gaudrault (CEO) for Tek Savvy,"

Dear Marc Gaudrault,

I have been a loyal TekSavvy customer for over a decade, and during this time, my experience with your internet service has been excellent, with minimal planned outages. I am reaching out to express my concerns regarding the treatment of existing clients, specifically in relation to recent pricing discrepancies.

Yesterday, I called to update my plan and was informed that the better rate of $71.95 was only available to new customers, despite my current plan being priced at $136.67. I find this unfair, especially as I have been a consistent customer for over ten years, contributing to TekSavvy's ongoing success.

It is disappointing to see existing clients, who have helped your company grow, excluded from the same promotional offers available to new customers. Service offerings and promotional rates should be extended to all customers, both new and loyal, who have supported the growth of your brand and contributed to your recognition as the 2016 Top Telecom CEO.

I hope you will consider revisiting this approach in the future and make promotional packages available to all clients, regardless of their tenure with TekSavvy.

"Id give it negative stars if I could"

Id give it negative stars if I could. I got the 1 gig internet and i was getting around
150mbps when standing beside the router, my computer is directly about it in a room and it was getting around 50mbps. I asked them to put it in the one room and the service tech kept saying it would be worse in that room, and id get at least 500mbps even if it was put where he put it because there was already a coax cord there he could connect to. I called and nothing was resolved, terrible internet

"Horrible company"

Horrible company. They want your business to sign you up. Then give you defective equipment and won’t change it. I even had their modem go out during a business meeting. Horrible service

"Unreliable provider and unprofessional"

Unreliable provider and unprofessional. Would not respond to service interruptions and just blame external technicians. This is a bad company.

"I didn't ask for this thing now it's my responsibility to get it back to you?"

I scheduled a tech to come to my house and instead they sent me a modem and when I called them to ask where the tech was, they told me they had it booked as a self install. I cancelled because they either can't or won't send someone to my house to actually set up the infrastructure required for this modem to work and they have made returning this thing such a nightmare. They said I can just bring the it to a post office and they will scan a code but the post office said they don't do that. They keep saying they will send me a return label in the mail and then they just email it to me and expect me to print it myself which honestly I could, I have a printer, it's just a hassle to set up and I don't feel like I should have to since I never asked for this thing. I asked you to send a tech.

"I'd give zero stars if possible"

I'd give zero stars if possible. We attempted to set up internet at our new home. Punched in the address and all seemed good to go. We were supposed to have it set-up Jan. 20th between 10-12. At approximately 4, we hadn't received any update from them. We called and was then informed that they don't service our address. After they had already sent the modem, and after we had already waited a week for the installation. They then asked us to send the modem back...on our own. We asked if they could pick it up since it was their fault for not telling us our address wasn't serviceable and they told us we would be charged if they didn't get the modem back. Shitty customer service and we'll never know how the internet was...but it probably also sucks.

"TekSavvy Frequent downtime, Not recommended"

I used to like TekSavvy because of their reliable network. Sadly, since last year we have experienced about 20 or more down times. It is even worse in 2025. They seem to be overselling and not doing enough to expand their network. Very disappointed. It is time to look for alternatives. Their technical support are polite and friendly but they have no solution whatsoever. All they will tell you is that a technician will be at your home in about 5 days. If you work at home, TekSavvy is not for you.