"Hardly ever have working internet"

Didn’t expect outstanding internet service from a third party provider, but I have had internet for a week now and been able to use it maybe twice - with only one device connected. Reached out for assistance and basically got told they’d get back to me and send a tech out. So far no word, and I’ve paid for internet for a week I’ve barely been able to use. Not worth the discounted price when the service is this terrible. I will be fighting to end my contract with TekSavvy.

"clearly they NEED the money"

I have been asking Teksavvy to send me bills for a few years now- they have not done this
i missed a payment of 59$
they have shut off my internet and are charging me 100$ to turn it back on
I wasn't aware the company suffered that much for money!!
I have been a customer for over 10 years and this is the terrible treatment they offer- I will be changing to a different company

"Not happy with the service"

Not happy with the service. Frustrating the service went down every single day. Then the modem decided to catch on fire it was smoking, almost had a fire in our apartment. We canceled the service they sent out another modem which is useless, since we switched internet provider. Useless company

"A COMPANY STUCK IN AN OUTDATED CS MODEL"

Honestly, don't go with Teksavvy company. They rely on other providers to activate your service. The outcome of this arrangement I've come to realize is an unpredictable installation date.

For instance, I was quoted October 15, 2024, however, it is now October 17th (day three without internet), and Teksavvy acknowledges they have no idea when it will be connected.

While this company is cheap, there are likely better alternatives. I would NOT recommend them at this point.

It is worth pointing out there are no customer service gestures to make up for the profound issues this has created - no discount, no nothing. Just .... sorry?

MOVE ON - FIND A DIFFERENT CARRIER.

"TekSavvy unwilling to listem to…"

TekSavvy unwilling to listen to customer and take ownership of the problem they created, Instead, it keep pointing the finger at their vendor (Rogers). TekSavvy sent me a new modem, the old modem was no longer going to be in service in the new year. My internet was working fine. I replaced the hardware as instructed by Teksavvy, the internet problems began. Talked to customer support on the phone, reset this, do that, the usual waste of time to no avail. I was asked to wait 24 hours, if the problem persisted to call them back. Called them back, reset this, do that....more waste of time. "We'll have to send a technician". In spite of my protests saying the problems began atter a change in hardware...Rogers cancelled the technician visit because the line didn't show any downtime, TekSavvy did not notified me the appointment was cancelled... A couple of years ago when they changed the service from a Bell dry line to Rogers Cable there was the same problems right away with the new hardware, terrible intermittent connection. Called Teksavvy, reset the modem, do this, do that...off course it didn't fix anything. The very first Rogers technician who came to check the cable, said "this modem model is terrible, tell Teksavvy to send you a different modem", I relayed the information to Teksavvy, they refused to replace the modem. After 3 months and 4 Rogers technician's visits later, Teksavvy finally agreed to replace the modem, Unfortunately, they sent the same modem model, it didn't fix the issue. So, another Roger technician visit later and me asking them to send a different type of modem, it took Teksavvy 4 months in total, a different type of modem (Smart RG) solved the problem. Now, I am once again having issues with hardware change. Twice they scheduled a Roger technician and twice the visit was declined because of no downtime with the line. I agree with Rogers, the problem is with the Hitron CODA modem. Oct.15 update. Sent 3 emails, no reply from TekSavvy, called them again. They are sending me another modem (unfortunately the same brand). Oct 21 update, new modem and no change in service, I continue to have intermittent connection. If anyone reading this. No follow up from TekSavvy, I'll have to call them again as they haven't reply to any of my emails.

"I’m mad"

I’m mad, but I’m also disappointed. When I first started with tech savvy I bought the lowest quality option available. Since then I’ve come up a bit and wanted to buy the “100mb/s” bullsh!t option that was honestly worse than the cheapest I had originally gone with. When I moved it took, no f*c#ing kidding, three WEEKs to get out to send someone to just flick a switch to hook it up. This company is trash, their service is a scam and they don’t give a sh!t about their customers. F$ck tech savvy

"Stay Away"

Always has downtimes. Tech support tells you to do the same 2 things everytime and worst of all, very vague terms and conditions. I got charged the fee of their modem because "it smelt funny". And just redirected me to look at their poorly worded terms and conditions

"I had to install a new Wi-Fi modem and…got excellent help from Teksavvy reresentative named luke in the evening"

I had to install a new Wi-Fi modem and it wasn't working - Teksavvy, unlike many many other tech and other type firms nowadays, put me quickly in touch with a technical representative. The representative's name is Luke he was a very nice guy, very helpful and patient and pleasant to deal with. I commend Luke and Teksavvy on their commitment to providing good service.

"One of the worst companies to go with…"

One of the worst companies to go with for internet, it takes forever to get a tech to come and setup and for services and once you are finally fed up with the service you go ahead and cancel the service and they won't even refund you the money. BUNCH OF LOW LEVEL CROOKS!!!! THATS WHAT THEY ARE. PLEASE SAVE YOUR TIME AND MONEY

"Customer support is great"

I have been with TekSavvy for just over a year now and I very rarely have problems with my internet. I just recently had some issues and used their 'live chat' function for customer support and Rose was a fantastic representative, she was very helpful and fast at getting to a solution! Their customer support whether on the live chat or calling has always been great!