"Installer never showed up "

Installer never showed up
Do yourself a favor
When i called they said we tried to contact u thats a flat out lie
Had to talk to superviser
Waste of time and effort
After waiting all day
Avoid at all cost no matter what they offering

"Stay away unless you enjoy your wifi cutting out multiple times a day. "

Was hoping switching for teksavvy from shaw would be good but it's been really bad. I have been with them 3 months and since the beginning wifi shuts off multiple times a day and have to reset the modem to get back online. Today I think I counted this happened almost 10 times it happens everyday. I called and spoke to customer assistant and they can't resolve the issue and won't send me a new modem (not sure why) I have cancelled my service September I am going with telus. It's a shame wanted to avoid shaw or Telus and support small business but the product and service is just terrible. Stay away

"After over 10 years being with them I…"

After over 10 years being with them I decided to leave. The service is bad, They sent me a defective modem that started causing problem as soon as was put in use - On the same day and everyday since. Connection would drop few time every day and I had to power cycle the modem to get it back on. When contacted them they said they will have to investigate. The logical customer service would be to take this refurbished modem back and send a functional one. But TBH they do not even pretend to care about their customer. The price is almost the same as others and the service is terrible

"False advertising Fibre speed capabilities "

Advertised 1.5 GB per second of new fibre. Had it installed And it turns out their hardware is only capable of producing a maximum of 700 constant megabits per second. When I called to ask about this, The technician said " You have to speed test two devices at once and then add their speed together."... Wtef.. lol no. I'm not f'n stupid bro.

Considering this is their first foray into fiber, This false adversizing could really miss them up.

"SHELDON ROCKS!"

SHELDON ROCKS!
I have been a long-time TekSavvy customer with little to no problems. However, this changed when I moved to another province and had many connectivity issues. Frustrated and fed up, I was about to switch service providers….but Sheldon turned that around. He went above and beyond and walked me through several troubleshooting strategies until I was back up and running. He definitely went beyond his job description today. Thank you Sheldon, you deserve a big raise!

"We do NOT recommend this “service”"

Wanted to support a smaller company, ordered internet, received modem, confirmed requested date for tech visit (Shaw) and was told it could not be sooner than our “requested” date…Shaw technician calls the day BEFORE scheduled day to advise he would be here in 15 minutes, but of course we weren’t available that day! Called him back - he doesn’t make his schedule, would try to be back between 3 and 5 pm…he did not return that day.
Called tek savvy customer service next day - our “requested” service day, got all sorts of excuses from them, they said they weren’t sure why it was scheduled for the day before and why we weren’t notified of the change, and could only offer to send the request again and couldn’t say when it might be scheduled again. CSR got snippy with me when I complained about this, all he could offer was blah blah blah…hung up on him, then called back and asked for a supervisor. She told me there was a note on our account to contact us about date change, but no one had. More excuses - Shaw is backed up with scheduling tech visits since merge with Rogers (even though they came early for us!) - so sorry, blah blah blah…so we “cancelled” our non-service with them, for which we received a confirmation email less than 5 minutes later!
Would not recommend their service at all as clearly they don’t care about customer service and make excuses for everything else.

"Shaw is blocking the Teksavvy domain for email and nobody seems to care...."

About a month and a half ago Shaw started to block email coming from the Teksavvy domain. It took a while to figure out my friends and family who are on Shaw weren't getting my emails. First we reached out to Shaw and they confirmed the were blocking Teksavvy but that's where they stopped. No interest in investigating or resolving the issue. I reached out to Teksavvy thinking they would be very concerned that maybe thousands of their customer's emails bound for Shaw recipient weren't being delivered. Nope. Teksavvy really didn't care. They don't know why it happened but basically indicated there was nothing they could do. Really? So the situation persists.

"Bad Customer Service, Untrained Tech Support"

They kept telling us different things were wrong when they were setting up a fiber system for us, and they changed their story about what was actually wrong every time. They passed us to Bell who would tell us it was Teksavvy's equipment. Eventually a technician told us that the modem was faulty. But still they wouldn't replace the modem. We found out that replacing the modem is a last resort and they will endlessly waste your time to avoid just sending you a new modem. Customer service will lie to avoid dealing with your problem (e.g. telling you there's an outage when there isn't and to call back in a few hours). And tech support was incredibly untrained in this new technology. If Teksavvy is going to offer this, they should take the time to train their employees. And they should care more about their customers' needs for timely internet than saving money by avoiding replacing faulty technology at any cost to you. Go with TekSavvy if you want to waste your time with endless hassles and you don't actually need working internet.

"Havent got it installed yet"

Havent got it installed yet. When i set up my account online I selected the 26th as my install date. Its the day prior, and I just had a feeling I should call in to confirm the installation was still taking place. I was told on the phone that they have no available technicians for the 26th, and offered me the 29th.
No notice, no update, no courtesy call. offering me a time schedule they can't honor. I have booked time off work for this installation, and it's too late to undo that, so now i'll have to book off more time again. I haven't even gotten the internet up and running and i'm already seeing red flags.
Here's hoping they will actually show up on time, as this is their selected time. But this is a pretty poor introduction to the company.

"Worst wifi service ever they are slow…"

Worst wifi service ever they are slow and behind I do not recommend tekksavy