"Horrible experience worst experience in…"

Horrible experience worst experience in my life. I had switched companies to get internet service but the issue is that it has take over a month to get my service hooked up which has made me so overwhelmed. My husband was hit by a truck and leg amputated and lost my job due to not being able to work at home if you want to wait over a month for service and be told 24-48 hours everyday for over a month and then told to go to the food bank if you can’t work but I work at home so without internet and no work for over a month go ahead I’ve been in tears all summer as this has been the worst summer of my children’s lives due to the accident and all summer no internet and now it is September still no internet I’m just livid and appalled and would never recommend this to anyone

"No line - no service "

We couldn't afford /really didn't want to pay the premium to go with the big three so we found Tecksavvy. Never would have went with them had a known what a wait it would be to get a line in to a new house. I get that they're reliant on Shaw/rogers/telus to do that, but there has to be a better service route. We moved in our house on the 15th of august, called teksavvy and the soonest they could get someone out was the 25th, so we wait fine. 25th rolls around and the tech (teksavvy sent out a rogers tech) shows up, only for the them to tell me that we have no line and that a ticket has to be submitted through Teksavvy. Its now September 10 and still no line, no date set. I understand that they're at the mercy of the big three, but they have to fix this process because this is getting ridiculous.

"RUN AWAY! SAVE YOUR TIME AND MONEY! Zero stars."

If I could give them 0 stars, I would. RUN AWAY! They just resell the last mile of Bell, Rogers and Shaw. If you even manage to get the promised service installed, it may be fine for a bit but the moment you have a technical issue which requires a technician, you will realize they are not worth your business. They are entirely dependent on Bell and Rogers or Shaw tech, who don't care for Teksavvy's customers. After losing a full work week for 5 different appointments booked by Teksavvy with a Bell technician who never showed up, despite Teksavvy's assurance that "this time they will come because it has been escalated with their supervisors", I had no option but to cut my losses and cancel the service. 2 different supervisors assured me that I will be compensated for loss of service and inconvenience but this never happened. All empty promises followed by ghosting me whenever I requested what was promised in writing. While they do answer the CS line and may even be polite, depending on the CS agent, they are useless. They can't help you but instead of being honest about it, they will make empty promises, waste your time, frustrate you with their impotence to solve a technical issue and ghost you in the end too. You will never see compensation, no matter how ardently they've promised. They record the calls to have a record of what's agreed but it won't help you. The recordings will only be used against you, if at all. Talk about adding insult to injury. RUN FAR AND FAST! Don't look back!

"This company sucks"

Used to be great years ago. Garbage service today - constant disconnects, techs who treat me like an idiot (I'm a technical person myself), I get constant packet loss and disconnects and can't get them to send a tech out to take a look at it

"Great Customer Service"

I've been a long time customer of Teksavvy with no issues at all. When my modem phased out, I received a new modem the next day! With the help of tech support, I was up and running in no time. I highly recommend Teksavvy as an internet provider.

"RUNNNNNN Don't give them ANY money"

On August 24th I placed my order for teksavvy internet and phone services, two days later THEY cancelled the service after already mailing me the hardware. When I called customer service she made it seem like it was not their problem and told me to send back the hardware. I told her I had a broken foot and would not be able to get to the post office, she rudely told me if I didn't send it back I'd be charged. I reiterated that it was not my fault they cancelled my service and that it was a huge incovenicne for me as it was because I had already cancelled my other internet provider and that their mistake shouldn't become my problem. I asked her to provide a free return label and have Canada post pick up the package. She refused and insisted I needed to return the items immediately. I said I couldn't walk and asked her to send a tekksavy technician to pick up the hardware. She said for "confidentiality and legal reasons" they could not have it picked up. I told her that was a ridiculous thing to say as a technician was scheduled to come to my home to do the installation in a few days and they had my permission to come and get the hardware. She became belligerent and told me to get someone to return it or I'd be charged and that I wasn't a lawyer and then hung up on me while I was speaking. Absolutely disgusting behavior! Don't give this company your money, they didn't return my money, won't pay to get the equipment returned to them and don't offer service in the middle of a city of 1 million plus people but won't tell you that until after you've already given them your money and commit.

"Make sure you pay attention to your bills"

The internet service works and is comparable in speed with the bigger retailers, if not quite as fast. That's the best I can say about it.

Their customer service is trash. My service activation was late, which is not Teksavvy's fault. It *is* Teksavvy's fault that no one bothered to inform me that it would be late despite being able to see the new date of activation in their system, so I lost a full day's pay because I was unable to work when I was supposed to. They offered $10/month off my bill for the next six months as compensation, but when the first invoice came that credit had not been applied. I emailed back immediately to ask for a corrected invoice, but after two weeks with no response I called. After twenty minutes on hold, I was told the credit was not showing on the CSR's end. I waited on hold for about ten more minutes while they talked to a supervisor. I was then told that Teksavvy doesn't correct invoices when they make a mistake, but the credit has supposedly been applied properly now and will start with my next invoice. Let's see if it actually happens. This was all in the first month of being a customer with Teksavvy. If it continues like this I'll be switching back to the other provider - their customer service sucks too but the internet service and equipment they offer are faster and more stable.

"Prices are outrageous"

Prices are outrageous, they do not care for retaining customers. New customers are treated far superior to existing ones and are offered all the deals.

"Poor communication and also if you miss…"

Poor communication and also if you miss 1 payment they cancel your plan I owed $45.67 and they canceled my plan pretty damn sad man they cut you off for that low of bill if it was any other company I wouldn’t have a issue like this happen terrible company to deal with

" Horrible Customer service and attitude "

When we first decided to switch from bell to TekSavy we got a confirmation for installation date. We arrange our plans to be home that day and waited around all day. Nobody showed. We called and were told that our installation had been changed. Nobody let us know. They finally came a week after the original installation date. Which was a week of no internet since we had cancelled the old provider to align with the new installation. As people who work from home this cost us big time. When talking to support we were told that our new billing cycle would start on the newest installation date. Well they billed us on the new installation date. When we called the lady on customer service told us it wasn’t her fault that Bell, who was the installation tech!?!?!? Came a week later. Ridiculous customer services