"Poor customer service"

I have bought a rug from this site previously when I received an email offering me free sheepskin gloves if I ordered a second sheepskin rug. I thought it was a good deal so ordered the rug which arrived minus the gloves. I found the rug to be slightly smaller than original rug but as I was due to receive free gloves I was happy to keep. After sending 3 separate emails to customer service asking when I would receive the rest of my order I have still not received either a reply, explanation or the goods. No contact at all. Such a shame to have poor follow up to query. Puts me off ordering in future or recommending to friends and family.

"Good buying experience "

Good comms, delivery and great product

"excellent company excellent products…"

excellent company excellent products fantastic prices

"Beautiful sheepskins"

Beautiful sheepskins. Quick delivery. Will definitely use again

"Wrong Order"

A few years ago I ordered some cow hide cushions , very pleased when they arrived and have lasted . Moved house and wanted to order more but a specific colour . Ordered two and great . Went straight back on and ordered more of the larger size . They arrived , wrong colour and of the smaller size . Contacted City Cows by phone and email several times with photos of cushions and invoice . Obviously they didn’t match . Always promised a call back , never happened and I have paid premium for smaller size and wrong colour. Customer service appalling, it’s a shame as I like the products and wanted to order more ..

"Beautiful rug"

Beautiful rug, just what I wanted and more. Super quick delivery was an extra bonus. Highly recommended, I will definitely be purchasing from City Cows again.
Thank you for a brilliant service.

"Very Fast delivery and lovely rug"

Very Fast delivery and lovely rug

"beautiful hide delivered swiftly"

beautiful hide delivered swiftly

"Still not received order or update and…"

Still not received order or update and seriously delayed. It was for an occasion so not impressed.

"Nick was great and really helpful and…"

Nick was great and really helpful and the rug looks fantastic