"Soft as silk reindeer skin"

Arrived in roughly one day, securely boxed and marked.
This order was for a taupe reindeer skin and the quality is outstanding. Beautifully pale and incredibly soft .
Another winner from City Cows as at a bargain price.

"Returned rug"

This is my 2nd purchase from City Cows - the rug arrived on time and was in excellent condition however it just did not look right in our living room - nothing wrong with the product at all.

I returned it in it's original box, I received a call from Nick saying that they got the rug and a refund would be in my account tomorrow - the money was there as promised.

I have never had any problems at all with this company and would use them again

"Avoid buying anything from this company"

Avoid buying anything from this company. Ordered 2 stools which arrived damaged and stained. Stools were returned; over 2 months later, still waiting for a refund. Countless calls made to Nick as well as Kate and today to Leanne. They promise to return your calls but never do; they also promise someone will call you back but again no one ever does. Nick promised a refund which he said would take a few days. Still waiting and still getting false promises. I do not think this company knows the meaning of customer service. All I want is a refund for goods I no longer have. Wish I had never ordered online. Did not think for a minute I would experience such a poor level of customer service.

"Great handmade product made in England"

Great handmade product made in England

"Another tale of City Cows not honouring…"

Another tale of City Cows not honouring their own refund policy. Ordered two items, one not suitable so called to sort. Despite Nick assuring me refund would be dealt with once item was returned, not the case. Emails unanswered, telephone calls not returned, when I did eventually get to speak to Nick he wasn’t very happy to have his own no fuss refund policy quoted to him. He then called me back to say he would personally process refund that night and text to confirm he had done so. So far just the sound of tumbleweed, no refund, no text, no email. Credit card provider now dealing with it. Crazy way to do business as reviews on products mostly 5* … reviews re admin/refunds/customer service all 1*. I won’t be using them again and would sadly advise others not to either.

"Extremely frustrating customer service and refund issues"

Don’t shop here. I purchased a gilet for my mum’s birthday, but they sent it in the wrong size. Despite sending numerous emails over the course of a week, I received no response. When I called, someone answered and said I would get a call back, but I never did. When I called and managed to get through a second time, a person named Nick hastily instructed me to return the item for an exchange. By then, the birthday had long passed.

I returned the item, paid for the postage, and tracked that it was received. I emailed again to remind them about the refund. It has now been over three weeks since they received the item, and I have had no reply to my emails and no refund. What a dire experience. I’m now having to dispute the transaction through my bank. I recommend that everyone avoids them.

"This is my second purchase of a…"

This is my second purchase of a beautiful quadruple sheepskin rug from this first class company I recommend them highly. Anyone looking at citycows website and not sure I’d say
give it a go you won’t be disappointed they are
top quality products and are not expensive

"Great product and quick delivery"

Great product and quick delivery

"Great quality sheepskins"

Great quality sheepskins. Arrived very quickly. I’ve bought from City Cows many times and am always happy with their products.

"If it was possible I would like to give…"

If it was possible I would like to give SIX stars