"No communication when emailed about…"

No communication when emailed about delivery on 2 occasions. Still waiting on order placed 5th Nov 21

"Excellent above and beyond"

Met Joe at the Sandringham xmas fair. We couldn't believe the choice , quality and price of what can only be described as the best dog beds on the market. Add to that the friendly welcome and incredible service with no pressure to buy and you get Snoozzzee dogs. We felt so comfortable chatting with them, we happily bought the bed and our dog has instantly made herself at home in her new Champagne velvet dog bed. If we could give more stars we would. Thank you, we met you as strangers and we feel we left as friends

"Comfortable Dog Bed for a big dog"

I only gave 4 stars as my order wasn't confirmed in any way and I was left puzzled for a few days until I finally contacted Joe @ Snooozeee Dog. Joe apologised profusely and arranged with me to send a bed that was more appropriate for my dog's size than the one I ordered. The bed is so comfortable I would sleep in it myself! Happy ending and good Customer Service.

"After a delay in postage I contacted…"

After a delay in postage I contacted snoozzzeeedog who apologised and kept me up to date with delivery. Recieved the xxxl doughnut bed today a love it. Excellent quality and great customer service

"Hi snoozzzeee. Huge thanks"

Hi snoozzzeee.
Just wanted to say a huge thank you for our donut beds. The service from start to finish has been superb…. Constant emails and texts to say when delivery was due. And the pups love them. And already put in another order.
Keep up the fab work !👍😘

"Placed the order on 28/10/2022 and…"

Placed the order on 28/10/2022 and other than an email to say the order had been received did not hear anything until I chased it up a few days later.. when I emailed I was told that the stock would be delivered on the Monday after.. Monday came and went with no updates.. I them emailed again and was told that the stock was in transit and was in dubai (even though when I originally ordered the bed was in stock on the website) and I was given a tracking number to track the item.. the stock was then received by the store on 8/11/2022 and again did not get any update from the store until I had to email them again and ask what was happening to be told that the beds needed filling and then would be sent out for delivery.. its now 12/11/2022 and I have had an email late last night to say it's out with FedEx to be delivered on Monday 14/11/2022 (no idea why it cannot be delivered today 12/11/2022).. I just hope when my pooch does get his new bed he is happy in it.. I rated a 3 star because I cannot rate the bed yet but so far the delivery service has been shocking.. I understand that its a small business but the lack of communication has been terrible.

UPDATE

I changed the delivery preference to go to my nearest parcel store for collection (which is MY choice NOT YOURS!!! and part of fedex delivery service!!) whats actually happened is because you did not like my review or the reply to your email since you have intercepted the parcel by any means and then cancelled the order like a 5 year old child. As I stated in my last reply I will be contacting trading standards as when I made the purchase we entered into an agreement to have said purchase delivered to me within a timely manor.. I had the notification from fedex and changed my preferences so please don't put on here that you think I'm doing something dodgy! That's slander also. As I also said in the last email I should have just took note of the other reviews where you've took an age to deliver the goods after saying they're in stock on your website when they were actually in China & the then threw your toys out of your pram and cancelled other orders because you couldn't handle bad reviews. Thanks for cancelling I'll sleep better knowing I've not gave my money to a cowboy and ill take my money elsewhere!

"We ordered the candy stripe bed"

We ordered the candy stripe bed. Absolute fantastic quality. Really well designed with materials that look like they are going to last a long time.

"Great service quick delivery"

Great service quick delivery . Not sure if i ordered the wrong item but it was exchange without any issue.

"Best beds ever got for dogs"

Have the blanket and 4 of the beds and initially found them at crufts , so lovely to deal with and this review is long over due , beds so easy to clean and store during the day of dogs outside and the dogs all love them and room for all in blanket Great Dane , frenchies , pointer and poodle 🐩

"Simply the best for dog beds"

Great products which perform as promised.
Helpful, knowledgeable and a pleasure to do business with.