Capital Golf

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217 reviews
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Customer Reviews about

Capital Golf

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Lloyd

5.00/5.00

"Next day delivery"

Fast delivery

08/08/2020

James Kirk

5.00/5.00

"Very Nice"

Very good service, prompt response and delivery, excellent product

08/08/2020

Stuart Cole

5.00/5.00

"Great service"

Great service, good value and swift delivery.

08/08/2020

Stephen Moore

5.00/5.00

"Exemplary"

I found the assistance from Capital Golf exemplary especially Sam who assisted me and went the extra mile.

08/08/2020

Graham

5.00/5.00

"Completely hassle free !"

All good and my order taken care of and dispatched with the absolute minimum of fuss ! Good guys to deal with .

06/08/2020

Steven

5.00/5.00

"Great buy"

I discovered capital golf online and appreciated the range of golf merchandise on offer. I placed my order and received it within 3days with dpd. When I checked the price of my purchases elsewhere I also saved money so it was a win win for me, let’s hope I can take this form to the course with me!

05/08/2020

customer

2.00/5.00

"Exchanges or returns not possible"

Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with something that doesn't fit. Don't know if too busy or a tactic to prevent returns and exchanges. Either way, poor form.

Update following the response below - no label or response.

Update 29 Aug 20 - return label still not received.

05/08/2020

Mr Peter Benton

5.00/5.00

"Very quick delivery"

Very quick delivery. Thanks guys

04/08/2020

Jamie Ager

1.00/5.00

"This company are THIEVES. They have stolen my money and refuse to refund. AVOID AVOID AVOID AVOID AVOID!!!!!!!!!!"

Capital golf have had my returned item for 15 days and refuse to refund me. Ever email I send is met with a generic response that i will be contacted back within 24 hours, but never have i received a reply after 10 attempts. Every time i call i am met with total disregard for my order or my lost money, fobbed off to get me off the phone as quickly as possible and ignored. An utter disgrace.

Today was the final straw, I spoke with Sam (who refused to give me any more details or surname) and was spoken to like a piece of dirt. He spoke down to me and flatly refused to be passed on to any manager or customer service superior even after asking 20 times. He lied about the status of my return and lied about me calling an incorrect number. He couldn't have been any more rude and less helpful if he tried, eventually acting like a cowardly spoilt child, hanging up on me TWICE as he didn't have any response to my questions.

DO NOT BUY ANYTHING FROM CAPITAL GOLF. THEY ARE COWBOYS WHO HAVE NO IDEA HOW TO RUN A BUSINESS OR TREAT CUSTOMERS. IF ANYTHING IS WRONG WITH YOUR ORDER YOU WILL NEVER RECEIVE A REFUND, THEY WILL STEAL YOUR MONEY!!!

AVOID LIKE THE PLAGUE!!!

03/08/2020

Alfie Soutar

1.00/5.00

"Still no refund!"

I still haven't received a refund for the product in my order that was faulty. You've replied to my reviews twice saying this was automatically processed...it hasn't been. You continue to ignore my emails to customer service. PLEASE REFUND MY ORDER!

28/07/2020
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