"NOT AT ALL IMPRESSED"

So far I have had no confirmation of shipment, no delivery of order (should have been here 4 days ago) & no reply to queries. NOT AT ALL IMPRESSED. Response received of 'The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page' is rubbish as the website actually says 'Last date for orders is the 8th December 2020 at 5pm. and all orders will be shipped from Capital Golf before 20/12/21' This order was placed on 7th November. Receipt says Shipping
Standard (1-3 Working days).

"I placed an order and paid for a golf…"

I placed an order and paid for a golf buggy on 4th September, and have been chasing ever since, not only for a delivery date, but some sort of acknowledgement of my request. So far, some 10 weeks later, I have had just 2 very loose and non committal replies, nothing over the last month and no one has had the courtesy to give me an update or a possible ETA. I knew I would have to wait a little while, but this is ridiculous!!!!

"No comms very slow delivery"

No comms very slow delivery
Still waiting

"Item was packaged great and fast…"

Item was packaged great and fast delivery
Thanks

"Great service."

Everything okay as ordered. Thanks.

"Great value and really good service"

Great value and really good service

"Purchased a pair of winter J Lindeberg…"

Purchased a pair of winter J Lindeberg fleecy golf trousers. Looked on other sites but didn’t have 30 waist. Deceivers was quick - within 3 days. Overall excellent service.

"Good communication"

Good communication. Arrived on time, as described and a decent price. Very pleased. Thank you

"Great product and efficient service"

Great product and efficient service

"Hands down the worst customer service I…"

Hands down the worst customer service I have ever received for a sub standard Lindenberg product. From the start of this process back in February, my replacement item just arrived today (8 months later) No one ever took accountability for the poor service, all I ever got was very abrupt responses that I had to chase to get an answer on numerous occasions, great service when you walk into the shop but absolutely terrible theteafter. Back end team need a tutorial in customer service, worth while investing in to avoid this situation going forward.