"Terrible decline"

Customer service and quality of items seriously needs an overhaul.

I have been a Glamcorner member for years. Like many other reviewers on here it used to be amazing. Transported in great boxes, packed with an easy return satchel, styles were always pressed, checked over and in general pretty new. The customer service was also A+ - their app capability, their chat service, you could even call and nothing was ever a hassle.

Over the last 18ish months something has happened, everyone is offshore and every single box there's an issue. I put my membership on and off hold as I am a legacy member so my rate is much better than what they are asking now, and when I return each time I hope the errors will be fixed. It never is. The promise they are taking our feedback into consideration... and Ive see no changes.
Chat is a joke; you sit on queue for hours to no response, or when someone comes online the quickly get off, you cant call or email and get a quick response at all, boxes don't get shipped on time meaning you never get your items for events you need them for, items are incorrect, old and overpriced and the newer range is hardly available.

The concept is amazing, and when it works it's truly phenomenal. But overall the current experience is woeful and completely needs a rehaul.

"No dress, no refund and no response from the company"

I ordered a dress and paid for it. When the day came for the dress to be delivered it never arrived. No explanation given and no refund received. I tried to contact the company but they have no telephone number, just an email contact which is not responded to. Be very weary of this business

"Black tie dress "

This was my first time renting and the dress turned out to be amazing. It fit perfectly and was delivered to me a few days in advance. Delivery and return process is super simple as well. Cherry on top is you can get an extra dress for just 15$. I actually did end up wearing the style I didn’t originally intend to wear. Highly recommend them.

"Save yourself the drama and do not use! "

Love the concept of GlamCorner and thought I would put my trust in it and give it a go.. that was a mistake. My event is tomorrow but my item is tracking for a delivery date in two days time, despite the guarantee that it would be here today. The dress will be of zero use to me when it arrives and I now have nothing to wear to a big work event. GlamCorner, you need to seriously reconsider your customer value proposition and rethink your delivery ‘guarantees’ and partners- but it will be too late for this customer. Terrible first impression / experience that I will be sharing with everyone.

"Last Minute Outfit Solve "

Very last minute rental of a CUE jumpsuit for a disco event. Suited the occasion perfectly. Arrived on time and a beautiful, comfortable style. Only confusing issue was the returns label was addressed to me and the sender “glamcorner” which caused some issues at the post office but the package did eventually arrive to its destination.

"Absolutely DREADFUL"

Absolutely DREADFUL! Dress was felted (shrunk) to the point it wouldn't fit a child. Completely misleading images. When a return was requested they refused to refund the postage; apparently it is the buyer's fault if they receive an unwearable item of clothing. Buyer Protection Policy states sellers are required to resolve issues when items arrive damaged by offering a FULL refund or a replacement item. Contact the COO of GlamCorner and David Jones. GlamCorner Ebay customer service is dreadful.

"Such a shame"

Such a shame, they use to be so good! I’ve been a member for the past 2-3 years and I’ve seen such a decline in their dresses and membership clothes. I saw a couple of pieces from Sussan’s and Portmans and thought omg they reached a new low. Modelled photos are now mannequin? How weird. I cancelled as the quality has declined and the nice premium brands were always booked out or very old and dated. Customer service has always been good to me though and always replied promptly so I’m not sure why everyone complained about it. I hope GlamCorner invests a little more money in to the business products as they are sadly losing a loyal customer. I’ll probably hire a one off dress in the future but I won’t go back to Membership if the clothes are like this.

"Do not use this service"

Do not use this service. My dresses did not arrive on the scheduled day. When I made an enquiry, they did not respond for 24 hours, then did nothing to fix the situation. Despite the order eventually being cancelled, they have continued to harass me with repeated demands that I return the dresses, then late fee notifications. I have now been told that debt recovery has been initiated. They no longer respond to my messages. I have been treated with complete disrespect.

"Great selection and responsive customer service "

GlamCorner has such a great selection. I have been a member for years and always get compliments on my outfits. I love the flexibility to try new things e.g. Jumpsuits or coloured blazers that I wouldn't normally buy. I've had occasional delays in postage but the Customer Experience team is always very responsive and helpful.

"Great customer service!"

Great customer service!