"The quality of this service has really declined."

The quality of this service has really gone down hill.

I rented a dress, and a backup for an event, and purchased cancellation insurance.

I wasn't able to attend, and am now not able to secure a refund because I didn't submit a refund request within 24 hours of receiving the order in the mail.

This feels a bit scammy to me, as the event was 4 days after I received the order, and it was quite difficult to find where I should request the refund. I tried multiple times before the event.

I then shlepped all over existence to try and get to a parcel return location during work hours to get the parcel back to them, because they no longer use Aus Post as a return service.

I returned both pieces with tags still attached, as instructed.

I would say the business is struggling because of all of the things mentioned above.

Unfortunately, this is my last GlamCorner experience.

"An easy process - would use again and highly recommend!"

I recently tried GlamCorner for the first time. I usually loan event dresses from different rental accounts on Instagram but decided to give GlamCorner a go due to the wide variety of choices on their website and positive word-of-mouth from my girlfriends.

I couldn’t have been happier with my experience!

Firstly, they emailed me a few weeks before the event to apologise as one of my dresses did not pass quality control and could not be sent out. Luckily, this was my Plan B dress and I was able to pick another one out well before time.

Secondly, the dresses arrived early (!!) - well before the rental period - which gave me a lot of time to try them on and to have a feel for how they looked on me and in photos.

The dresses themselves were immaculate and still in great shape - I got lots of compliments about my dress on the day of the event!

Finally, sending back was such an easy process through Sendle - this was a lot easier than normal post as I was able to drop the dresses off even on a public holiday.

I would absolutely not hesitate to use GlamCorner in the future and to recommend this to all my friends. It was such an easy process

"I recently used GlamCorner to hire a wedding dress"

I recently used GlamCorner to hire a dress for our wedding. The selection was amazing and I found exactly the dress that I was looking for. I was also grateful for the option to select a second dress, just so I could make sure I had the right size, which gave me peace of mind for the upcoming event.

The dresses arrived in plenty of time and I was so happy with my choice, feeling beautiful and comfortable in the amazing designer dress, helping me to feel special on our wedding day.

I found the whole process easy, efficient and it added to the ease of my wedding preparations. I received brilliant customer service along the way and would and have been, recommending GlamCorner and will definitely be using their service again.

"Sent the wrong dress and no response from Glam Corner"

I was sent the wrong dress (different design and much larger size than what I ordered) and have been trying to get into contact with someone who can assist through their various contact methods but received no response. It has been close to a week now and I don't know what to do since my event is this weekend. Not even sure if I can get a refund since no one has been replying to my messages. The lack of response to customers seems a bit scammy - would definitely avoid in the future

"So incredibly disappointing"

I signed up to the 4 month special Lite membership which gives you 3 items per month. I spent countless hours searching the ‘wide range’ of dated styles to find items in my size (10 / 12 / S / M) and preferably less than 3-4 years old. It seems Lite gives you access to the oldest styles and limited availability, with multiple items I reserved over 3 months no longer available after I ordered the box. This means hours of my time looking for replacements and weeks without a new box to enjoy. So incredibly disappointing. I have managed to speak to one person who was probably in Manila somewhere after multiple emails, who convinced me to stay another month but I’m so regretting that decision.

I wore about 4 of 9 items I’ve actually received. Now it’s month 4 and the latest box is not being sent because they claim they haven’t received the month 3 box which was delivered to the courier drop off location on 25 Nov (and on the same day GlamCorner sent me a text confirming the box was dropped off). So where is the box 4 weeks later? Who knows.

I’m waiting for a resolution, a refund, a cancellation request to be addressed, and have no items to enjoy for special occasions and the Xmas period which is the very reason I signed up. This company needs a serious overhaul.

"Ordered weeks in advance"

Ordered weeks in advance, dresses never showed up. Sent many emails and contacts through the website, but no response. Yesterday received an email reminding me that I needed to return the dresses....that I never received. Very concerning, I just want a refund but the absolute lack of response or methods of contact outside of a form on their website has me very concerned they are going to start charging me for not returning dresses I never received in the first place. I'd used this service many times, but this has been a nightmare - I'll avoid them in the future.

"Great experience"

Great experience

"Hate the Sendle postage process."

I have rented a lot of dresses from GlamCorner over the last few years. I have been very happy with the whole process however last time I order a dress I noticed that the return process has changed and no longer using Australia post. Firstly, the return sticker doesn’t stick to the brown paper and I had to use sticky tape to wrap the whole package to re seal it. Before you provided another package which made it easier to re package (taking less than a minute). Secondly, it is a major inconvenience to now have to find a drop off location for the package at a specific shop and then to get to the shop and be told they no longer take sendle packages and have to drive another 15-20mins to the next drop off point. Being able to drop the package in an express post box at anytime of the day was a far better and more convenient for my busy schedule. The new return process will mean I no longer will be using glamcorner which is a shame because it was something I was doing regularly as it was generally very reliable and easy.

"Great experience from start to finish"

Great selection of dresses available for the dates I needed. Pricing is good & the quality of the dresses are great.
Dresses arrived on time with ample time for me try on before the event.
The Customer Service team were able to assist me when what I choose wasn't suitable & quickly sent out some replacement options.
I would hire from Glam Corner again, its been a great experience.

"Deeply disappointed, 2 days notice dresses not available."

I deeply wanted to support this company as I love the idea of sustainable fashion. I hired for a wedding, including a back up dress, and 2 days before was phoned to say neither dress was available. It made the lead in to the wedding very stressful and I was so disappointed. I am still waiting for a refund 1 week later. Be aware, you could be very disappointed as I was.