"I can’t believe Blenheims suggesting in…"

I can’t believe Blenheims suggesting in their responses to some of these reviews that what has been expressed here is not representative of the occupants of 15,000 properties they manage

Blenheims - why don’t you do a leaseholder survey and publish the full set of results. That would clear things up.

I have been involved with a number of sites Blenheims manage. I’ve only ever come across 2 leaseholders who had anything good to say about them.

It’s about time companies like Blenheims we’re properly regulated by a fully independent body.

My gripes with Blenheims are as follows:

They hide behind complex legislation and soft regulation - you might argue the whole sector does - I’ve seen a couple of better agents.

It’s incredibly difficult (although just about possible) to get them to take responsibility for the things they get wrong. I find they will argue they are right long past the point where any reasonable person can see they are not.

I don’t believe their preferred ways of working delivers value for money for leaseholders when procuring works. I hope the government make it easier to challenge costs in the future and Blenheims will have to buck their ideas up.

I have found their fees to be expensive compared to other local agents (including ARMA members).

If I was a freeholder I wouldn’t be confident Blenheims would be able to protect me against a clued up leaseholder with the ability to navigate the regulatory and legal layers.

"Worst customer service I've ever experience - check their invoices"

My experience of Blenheims' W8 office is that of being ignored repeatedly each time any service is requested. After much chasing, they promise to attend and then no one shows up and I was left waiting more than once. The accountants that they recommend clients use (MJP) are, in fact, affiliated with them (sharing offices and same directors). After we switched to their accountants, irregularities in the invoices started to appear and they were still invoicing for services up to 2 year after works had ended. We also an extra invoice from their contractors 2 years after the works were ended and all accounts were already settled. Basically, if you don't pay attention and don't question the bills, cost items add up here and there. We terminated them..and our bills have been going down since! I am writing this review because our experience with Blenheims was so appalling that it is a public service to warn others about this company.
UPDATE: Re their response, We took a claim against them and got money back from the irregular invoices (about 3x what they offered us originally). Unfortunately the Ombudsman/Court System is only able to rule on areas where we can prove financial loss (mismanaged invoices). The service issues, such as poor service, wasted time in dealing with them, and clear conflict of interests with the accountants etc are not quantifiable but were an even greater loss. Best to avoid them..

"I've been living in a freehold property…"

I've been living in a freehold property for the last five years & belong unfortunately to Blenheims Management Company of which I pay an annual fee to maintain our surrounding area within our estate, the communication with this company is nothing short of "shambolic". I hardly see any work being carried out throughout the year, I don't see any hard work being done, it's just easy money from every household. If your thinking of moving house be very careful as you will be asked to pay for a new Management Pack, which is not cheap, for the next vendors who move into your property as your existing one will be invalid, so please be very careful of this company!

"Reporting me won't make your company any better"

Put my review on to see how quickly Blenheim's would respond...ha! Much quicker than when we have problems. Which bill do you want us to pay Blenheim's? The first, the amended, the third or the completely altered one thats had the headings changed because we don't have a park yet that you've charged for seven years for and put the amount under some other false accounting heading. Do your job properly, get your accountants to stop making mistakes, Bill us properly with real figures, get the work done as promised and we may give you a better review!

"They have made continual errors with…"

They have made continual errors with the accounting and invoicing leading to confusion and have given no reassurances that they are not passing on the costs of their errors to us in more admin fees.

"Where do I start"

Where do I start. Shambles of a company sending out invoice after invoice which has incorrect amounts on. Then after paying the invoice receive a further letter to say ignore the last invoice as it was incorrect. The amount of wasted time, paper and money is a joke. Paying for goods which haven’t been provided is daylight robbery!! Then getting threatening letters that a late payment charge is due after their mess up!!!

"Pay up or we will take your lease..."

Zero Star... I bought my flat in May 2016.. Bhlenhiems confirmed that redecoration would be April 2017,,,,,then I contacted Bhlenhiems... They said Sept 2117,,,
There is £13,000 in the mgmt company to do the works...
Then in Jan 2018 got a bill for maintence painting guttering et.c for £16000....devided between the four flats.....
I went to get a loan but don't earn enough... So now I've got my flat on the market as I can't afford the £4500...
Now they are saying pay now or forfeiture of lease...
Now they want to spend the total sum of £26000.

Im in casino biosness on low wage.... They don't listen.. They don't care plus I've paid £50per mth for three and a half yrs £2000....terrifing.. I'm off to my bank to beg the bank to put this 4500 on my mortgage..... Connels estate agents are sell ING my flat and waycotts... I bought my flat in good faith and have proof that it was painted etc in less than a year.... Help help... MY bank wants me to call the obsusmen..... If I get anymore threats I will and let's go to court...... I'm now very very ill.... Thankyou bhlenhiems....

"What is Good Customer Service?"

While Blenheims may have individual employees who are good, or even exceptional at their job, the inconsistency of their management is deplorable. Good customer service should mean all staff are trained to a high standard and the service you get should not be a "postcode lottery"
In 2018 Blenheims were appointed to manage our estate by Persimmon Homes and while the original property manager was impressively efficient and interacted well with the residents, he was quickly replaced by someone who has failed in every way to provide an acceptable standard of service. In spite of this she has been defended and supported by the Managing Director and our requests for a response to our complaints are being ignored.
Persimmon/Blenheims, a truly toxic combination.

"I am a contractor for Blenheims"

I am a contractor for Blenheims
I just want to say a big Thank You to Louise and her team.
My invoices get paid regularly.
I am very grateful to have peace of mind to know i will be be paid on time.
Many many Thanks

Andy Garner

Director
( A J Property Services )

"Avoid!!!"

Avoid!!!! We own our own home in Cornwall which had to have a management company in place for legal reasons after being shafted by the original developer of the estate. They have been hounding and harassing us for money for nothing for the past two years, and continuously incorrectly addressing us as tenants! We own our home and they no claim on it. They have failed to provide evidence of work carried out and have failed to supply us with a copy of their contract! All they do is make your life a misery threatening court action for unpaid fees. As company director I have never requested nor given approval to anything to be done as to be honest their is nothing for them to do. Very unprofessional wish our stupid neighbour never brought them into our lives. They are not required and the worst management company I have ever encountered in my life, all they do is try and extort money out of you. Avoid!!!