"Jonas & James Bornemouth"

Fantastic kitchens, sales and service was fantastic. Great experience, the sales guy was so helpful. The kitchen looks fantastic. We can't thank them enough. Big thankyou to Scot
Wanted to give more stars 10/10

"Abysmal customer service"

When we were dealing with the salesman he was very attentive and helped us create the kitchen we wanted. After some subsequent amendments the final design was agreed although there was a number of back and fourths regarding numbers and costs.
One observation during these discussions was that the invoice is very difficult to read and there is a deliberate ploy to disguise the exact cost and description of each unit or section.
Jonas & James do state that it is the customers reasonability to confirm the kitchen design which I understood BUT I trusted the salesman to provide the best advice which has turned out not to be the case. I have been left with £561.78 worth of extra units that are not required for an £8,000 kitchen. 7% over-charge.
Despite a number of phone calls and emails the policy of Customer Service would appear to be “ignore customers that complain” as I have not received a response.
Another issue has been the delivery of the kitchen. I received no delivery information for the kitchen and when it was delivered I looked at the boxes and could not see my combination over/ microwave. After an number of attempts to contact the salesman I was eventually told that this delivery had to be arrange separately. It was eventually delivered nine days after the kitchen and again I received zero delivery information.
Over all the kitchen quality is good but the customer service is abysmal.

"We recently had a jonas and james…"

We recently had a jonas and james kitchen fitted, we are really pleased with it. Daljit was very helpful, pleasant to deal with, and did a fabulous design for our kitchen.

"Just had akitchen fitted by the range…"

Just had akitchen fitted by the range in Wigan, very happy with it and the price was very reasonable. Alex at Wigan store came out ,measured up, told us what we needed and it was fitted with in 3 weeks as they had a cancellation

"I'm very happy with how the kitchen…"

I'm very happy with how the kitchen turned out to be, very professional and friendly

"YOUR DESIGN BOOKINGS IT'S FAULTY"

YOUR DESIGN BOOKINGS IT'S FAULTY, CANNOT BOOK A FULL SERVICE DESIGN. ERROR EVERYWHERE, TRIED IN STORE JUST TO BE PASSED A BROCHURE WITH A QR CODE TO BOOK YOUR DESIGN, BUT IT DOSEN'T WORK EITHER. LOW SERVICE

"My experience was wonderful with the…"

My experience was wonderful with the great job that Colin Stockport has made for my kitchen
Well done to the company of having a such skilled person like Colin ☺️

"We’ve had a really great experience so far.. "

We’ve had a really great experience designing our kitchen so far. James at the Newport store has explained everything really clearly, gave us guidance and advice and answered any questions we had. He’s also been accessible from the start and during whole the process and willing to be flexible when we’ve not been able to finish work etc.. We’ve had a little hiccup with a worktop, but again James has been on it, trying to find a solution to get the matter resolved. The kitchen itself is not yet fitted, so I can’t comment on that yet. Just really happy with the service so far!

"From the moment we walked into the…"

From the moment we walked into the display area at the Range Stockport Colin made us feel welcome listening to our wish list and the issues we had with our small Kitchen and our chosen style we agreed a pre design survey

Colin arrived on time and we further discussed our proposal the design agreed we visited Colin at the display and placed our order a simple straight forward process we agreed a delivery date to suit us no pressure to take it sooner
On the day of delivery the team delivered the items and stored them safely in the place we requested fantastic service

Upon assembly the whole kitchen fitted perfectly the units went together without issues probably as a result of the quality materials used by Jonas & James and the build quality included pre delivery assembly check not forgetting the bespoke instructions we received not the usual flat pack generic ones

Overall a fantastic experience from the first visit to the finished installation not being harassed and chased around the store by over zealous staff not being met with a if your not spending money today you are wasting my time attitude found in other kitchen suppliers showroom and on top of that value for money

Thank you Colin and the team would certainly recommend and use you again

"Richard was friendly and approachable…"

Richard was friendly and approachable right from our enquiries several months ago to the planning stages and beyond. The quality of the kitchen we have is great and what really impressed us was his attention to detail, so that we got exactly the kitchen we envisaged.
The suggestions he came up with and how he cleverly designed for the space we had ,has made the kitchen a significant core to the development of our home.
Jake Cornworthy very ably led the skilled team of tradesmen to complete the work to a high standard. Each and every one of these professionals worked to a high standard and were a pleasure to meet.
We cannot recommend them enough. Thank you gents!