"We have recently bought a kitchen from Jonas and James "

We have recently bought a kitchen from Jonas and James kitchens and we are so pleased with the quality and the price of the kitchen. The kitchen designer Scott McArthur in the Bournemouth store was very efficient, professional and friendly. Scott gave great advice on the design and colours which really helped the process. He gave clear communication on delivery time etc. Thank you Scott for all your help with our lovely new kitchen, it was invaluable.

"Our sales man Scott did a fantastic job he is a really helpful and friendly chap, thank you"

Our sales man Scott did a fantastic job, he made it so easy to purchase our new kitchen, we are so very pleased with the final result, It was only by chance that we went to the Range as we did not know that they supplied kitchens and so glad we did with a price that beat all others and quality that I believe is better also.
Thank you

"Dream kitchen"

We bought our kitchen from the range in Paignton from Richard Bickerton. He was so helpful in planning and designing our kitchen. He was also very patient with us as it was on order for at least 6 months due to issues. The date had to be changed 3 times which he did with no complaint. He also recommended a kitchen fitter called Jake Curnforth who did a superb job and nothing was too much trouble. His team were also very efficient and very helpful. We’re extremely pleased with our kitchen with thank to richard and Jake for giving us our dream kitchen. We cannot thank you enough.

Thank you,
Roger & Ronnie Applebee

"Avoid avoid The Range Kitchen Collection:Jonas &James and KTC Denton suppliers of not fit for purpose goods "

Avoid at all costs I bought an indigo blue kitchen from Jonas and James in the the range warehouse Stockport kitchen delivered on time started unpacking and fitting notice a lot of damage to finish on doors some doors hung on the wrong side rang salesman and he came out to inspect he brought with him doors with the correct hanging holes he inspected the damaged finish and said he had never had this problem before he did a scratch test with his car key on one of the damaged doors in video in my kitchen he was shocked to see how easy the finish scraped off he took a couple of the doors to the supplier TKC who tested the doors ect and agreed that they weren’t up to standard so they sent out more of everything that was indigo blue we were assured that this was a one off bad batch I got the fitter back at my expense upto no again and started removing and fitting the replacement indigo blue stuff we noticed chips on doors when we removed the cling film off and again 3 doors supplied wrong hung wrong side I rang the salesman who came out on his day off to replace the wrong hung doors and to inspect the newly supplied doors ect he was again shocked as the samples that he sold the kitchen to us were nothing like we receive he again tested a damaged door and the finish just scraped off I had to take a couple of the doors off again and take them down to j and just at the range for him to take to KTC the supplier to test he did so but they didn’thave a testing kit! The salesman this morning has told me KTC have sent them off for testing which could take weeks nobody’s taking responsibility KTC Jonas and James and The Range Warehouse so at this point in time I have a substandard kitchen fitted and another one the first substandard one piled up in my house this has gone on ten weeks now with no end in sight I just wish I had never walked in that store that day the salesman in Stockport has and is I believe doing his best but he is up against it when he isgive sub quality merchandise to sell I have sent in an invoice for the refit to j and j that I paid out of my own pocket and I’m still waiting,as I am still waiting for them to pickup the first lot of junk save your money and your mental health and buy somewhere else

"The Range Kitchen Stockport"

The whole experience from start to finish was well orchestrated. We started our journey at Jonas and James Stockport at The Range with our kitchen planner Colin. It began in October 2022 and was due to be fitted in the Feb of 2023 but due to family bereavments this had to be postponed,we also had time to rethink what we required from the new kitchen so we decided to change a few thing, Colin was very accommodating with the changes we made and quickly redrew plans and costings, the beauty of the Range Kitchen was the prices was held at the price you initially paid and so no increases on cabinets even though they had increased. We ended up changing the plans three times having put more thought into the end finish and what we desired. Colin didn't blink an eyelid through the meetings we held at the shop it was also good to see the computer generated pictures so gave you a good walk around of the finished product. They held on until we were ready which was eighteen months later due to another bereavement within the family. Finally the day arrived for the delivery. All went fine with the delivery van arriving on time and all the products arrived undamaged. Please check that your delivery ties up with your paperwork.We had three issues which were corrected over the next couple of days with Colins intervention and didn't hold up our kitchen fitter. The quality of the kitchen is really good and if it lasts as long as the previous one 30 years we will be more than happy. Well done to the Range team. With special thanks to Colin who persevered with our queries, changes of plans and timescales.
Many Thanks David & Lorna Ball

"Very good and quick service "

Very good and quick service , my kitchen became very nice and I couldn't recommend them enough. This was in The Range,
Stockport. We went to all the other kitchen shops and this was by far the best quality and service. 10/10. Colin was very accomodating , he went above and beyond and even was able to make the design fit our kitchen space. He is very very talented.

"Taking Legal Action- Completely Unsatisfactory Quality- Pay atleast a small deposit on credit card! "

Please pay by credit card, alternatively, please DO make use of the legal claims system, it is actually very starightforward, especially if you communicate with them via email (which I highly recommend!).

Keep records of everything, even if things seem to be going right- which they haven't been in my case from the very beginning/first day. I have had numerous deliveries with unsatisfactory upon unsatisfactory kitchen doors/units/parts, missing items, and paint quality being a major issue!

I have to agree with the other reviews about paint quality issues, mine is peeling, dimpled, has bits in the paint which means it wasn't prepped and painted in a clean environment, as well as inconsistent paint application throughout- including the kitchen units not being coated properly with paint, to the point you can see the primer through them it'sso thinly coated!

I followed their complaints process as suggested by Claire, but they went silent on there and stopped replying (which other reviewers on different platforms also experience), so I am now taking legal action.

It honestly isn't as hard as people make out, and I would highly recommend you to take legal action if you are experiencing problems with an unfit kitchen under your Consumer Rights Act 2015. If you're not confident with the law, pop into your closest Citizens Advice Bearuea- luckily I have been born into a family with legal professionals, but honestly, with help from CAB, anybody can make a claim for their not fit for purpose, unsatisfactory, not as described kitchen!

I will keep you all updated on here with reviews, and it's a real shame it has come to this, as I have been very very patient with Jonas & James, to the point, they had outstanding parts for my kitchen that they hadn't delivered for a ridiculous amount of time.

I could go down the S75 route as I did pay on credit card, however, I know going down the legal route will make Jonas & James directly and solely responsible, especially given I have records of everything and the quality of the product is shocking and speals for itself- so why financially penalize the bank to pay out, when Jonas and James are liable for damages and consequential damages (please research if you're having a bad time with them).

If you're not as confident though with the legal system, S75 at the bank offers you an added easier layer of protection- they've wound me up to the point I am going to fully use the legal system to hold them accountable for the unsatisfactory product and their incompetence in aftercare skills, as it's unacceptable in this day and age.

As long as you pay even 1p on your credit card as a deposit, you are covered under S75, so reqlistically you only have to pay a small deposit on your credit card, and pay the rest however you like, and you'll have extra protection.

Ultimately, I wouldn't bother buying from them as you'll have nothing but issues, in fact you'll be paying to give yourself stress. Please see their reviews on other platforms, not just here, as they request for the 1 stars reviews to be removed, so it's not an accurate representation of customer experiences (mostly bad).

P.S They seem to try and blame everybody's damage on wear and tear and/or moisture to try to push liability on the customer wrongly (in my case), but due to their incompetence, the kitchen wanst even complete yet because there were still outstanding parts until recently, so the kitchen wasn't even complete or ready to be used yet as we've been waiting forever for them to send us outstanding parts of the kitchen- so neglect and water damage wouldn't even be possible yet as the kitchen isn't complete (when I say incompetence, I mean it's taken over a year or more for them to even send some outstanding kitchen parts and parts that were meant to be undamaged to continue replacing damaged parts, some thrice over- we can hope & dream...).

Watch this space ...

"This is the 3rd kitchen I have got from…"

This is the 3rd kitchen I have got from range it always been great on quality & price, very friendly service.

"Really great service and better quality…"

Really great service and better quality at a better price the service i received was top rate👏

"Excellent Kitchen Units"

Nice range of kitchen units and ancillary units such as sinks, taps, worktops

Good prices comparable with other leading companies, but in my opinion better quality

Good helpful and informative staff at the Newport (Gwent) showroom

The kitchen units were delivered on time but unfortunately due to a slight hiccup a smaller unit was delivered than required

The staff dealt with this efficiently and expedited a replacement within 48 hours without any fuss or dramas

In addition the staff pointed us in the direction of several amazing kitchen fitters and we chose one of them who did an outstanding fit of the new units

My wife and I are very happy with the new kitchen, and if I ever need a new kitchen I would certainly use the company again