"Quality Shoes"

I am very impressed with my Balmoral Boots from Carmina. They look amazing. The shoes are made from very high quality leather and are also good year welted. And the craftsmanship gone into the shoes is impeccable. The Rain last used for my shoes give them a very sleek and classy silhouette with a stylish chisel toe. I absolutely love them and am very much looking forward to wearing these out. On top of that, the customer service is also excellent whereby they responded to any questions promptly with very helpful advice. I will certainly be buying more from these prestigious shoemakers.

"in Carmina i trust"

Hello
i must say i really appreciate Carmina's shoes : it's quite rare to find goodyear's welted shoes of quality for woman !
The woman shoes succeed in the perfect balance between feminine touch and masculine design on the oxford/derby models with flat heel.
I love also the abilitie Carmina have to stay truth to tradition while improving modern searches.

I must say that i sometime buy some shoes in the man line : some are really délicate and elegant so they can be worn easily in androgynous outfits.



I must give a special thanks to the customer service (Brenda is so patient !!) who pay attention to their clients with so much skills and kindness.

and a special one also for the parisian shop team : it's always a pleasure to go to the Opera Store !

The Simpson last is the best for the shape of my feet (long and sleeks)

I own around 10 pairs of Carmina and have only one pair whose leather is just a little bit under my expectation (the client service gives me a discount !)

I do recommand Carmina !

"Supernice company, outstanding craftsmanship "

Supernice company. You taste the heritage, dedication and kindness of a long lasting company that specializes in a special craft: making outstanding shoes and leather products with a clear Carmina signature. Products are beautiful, packaging too and customer service is outstanding.

Be careful with fitting the shoes - do it on a carpet, as the leather is so supple, it can quickly wrinkle (also the soles).

Hope to visit a Carmina (offline) store in the future, too.

"fantastic value, exquisite shoes "

Dear Carmina

Thank you. My shoes are here & I am a delighted. Exquisite pair. Superb fit.
Highly recommend to anyone.
Carmina cordovan shoes are a fantastic value & simply beautiful.
best wishes to you Carmina.

"Great shoes"

Great shoes, friendly people !

"Great experience"

I had a wonderful experience with Carmina. The service staff was very helpful in providing assistance with sizing. I initially ordered a pair of shoes on the Rain-last, which would have been too narrow, but Brenda quickly and efficiently changed my order to a pair of Chestnut longwing bluchers on the Detroit last. They fit like a glove and are very high-quality shoes, especially for the price. I could not recommend Carmina enough, and I will be ordering a pair of cap-toes from them soon.

"Quality Shoes but Fraudulent Return/Exchange"

They make quality shoes, but recently they have become fraudulent with their return policy. I wanted to make a custom size for a pair of boots. I sent pictures of my measurements (calf and feet) and Brenda replied saying that I would not need a custom order, that UK size 9 would fit me based on my measurements. Brenda also said I should let them know how it fits when I receive my order. However, the boots didn't fit when I received my order and they did not reply any of my emails when I requested for a return/exchange. Carmina doesn't provide a return slip, their policy requires the purchaser to contact them to initiate a return/exchange. It's sad because I have bought about three pairs of shoes from them in the past and I have also returned shoes with them, but my last experience with them was deceptive.

*update* my response to Carmina’s reply: Carmina is trying to make it sound like I made a custom order. I did not make a custom order. Carmina recommend a size to me based on measurements I sent but the boots did not fit my calf area and Carmina refused to accept my return. This is a form of fraud.

"Great shoe quality but eur 50 for a…"

Great shoe quality but eur 50 for a return or exchange in 2024?? Such a disappointment from an otherwise solid brand

"Lovely customer service"

Received full support from Brenda to create a lovely pair of shoes tailored to my taste. Her constructive explanations and advice helped build my confidence in designing my shoes.

The challenging aspects include production lead times, availability of stock for current models, and made-to-order (MTO) production times. These areas could be improved to make the process even more competitive.

Overall, Carmina remains one of my top-tier shoemakers.

"From a brogue shoe lover"

First of all the experience with Customer service: Brenda has been responsive all along. She is knowledgeable and gives excellent advice! She is a good listener and patiently answered my myriad of questions. Looking forward to picking her brain for my next purchases...
Now the shoes:
The design is definitely more refined than our traditional higher end shoes here in the states so if a slimmer cut with a more modern look is what you're looking for then Carmina it is. And as much as I hate to say as an owner of dozens of American made higher end shoes from the well know brands, Carmina's finish and attention to detail is definitely a step above. On my 6th pair and will be returning for more