"Getting greeted at the door by the host…"

Getting greeted at the door by the host Miele. She explained everything and answered any questions I had. The room was ideal. Perfect for Father and son over to see the match for the weekend. Only downside was the extractor was not working in the bathroom......but maybe I didn't see a switch for it. We will be staying again.

"Lovely apartment, excellent location "

We loved our stay here! Communication was fab! A lovely lady met us to let us in at the apartment. It was a nice size had everything we needed. The location couldn't have been any better. We would definitely stay here again!

"Recommend - Great location great accommodation…"

Great location great accommodation everything you need

"Would highly recommend "

Check in with Site Manager Amy was very pleasant.

Nice clean contemporary suite with everything you need from a home from home.

Great location in Derby with something for everyone not too far away.

"Good"

The room was clean and the staff were friendly and responsive. All the expected amenities were present. There was noise from the hallway and tracks but it wasn't a huge issue.

"Great location and excellent customer e"

Great location, excellent customer service and reception from my host(Reiss), great update on my stay . I enjoyed my stay here and will definitely recommend to friends and will always look forward to staying at your apartment wherever possible. Thanks

"Friendly staff"

Friendly staff, easy access, great location.
Everything was perfect!

"Clean rooms with all essential…"

Clean rooms with all essential amenities. Couldn't be better.

"DO NOT BOOK - This company is EVIL"

This company is EVIL. DO NOT BE FOOLED AND BOOK WITH THEM, direct or on Airbnb.
They advertised a quiet property with on-site parking at one of their Airbnbs in Preston which I chose for a 10 week clinical placement. However, they do not maintain the car park - it was filled with homeless people. The only other option was on-street parking - which is where my partner's car was broken into and items taken. The street was not safe, down the road from a strip club, with drug addicts everywhere and screaming disputes going on outside my bedroom window.
They refused to refund me for the nights I won't be there me despite feeling UNSAFE in their property. I had to call the police twice in less than a week. They have taken £2200 from me for a WEEK stay in the worst place I have EVER stayed. Airbnb were also no help.
SCAMMING, SELFISH, GREEDY COMPANY.

"DO NOT BOOK THIS PLACE"

DO NOT BOOK THIS PLACE. Charles House Pontefract
To start off, you don’t get greeted by a host. You get a phone call giving you instructions on how to enter the property and the number used to call does not work afterwards. The listing says you meet the host but this is actually a self check in property and they were late. I had traveled 3 hours to get here and had to wait longer for a phone call to just get into the building. I planned my time around a check in time they requested as though they were meeting me. When you travel that far, it’s quite stressful.

When We arrived, the place was FILTHY. There was still used oven trays inside the oven, unwashed. The 2 pots they provide still had food on them. The kitchen is not fully equipped. We had to go out and buy more equipment to cook with. The amenities listed are not true. We had to go out and buy the majority of what they said they offer.
The worst part was we had to spend 6 nights and 7 days on the floor as the bed was broken when we arrived. It fell to the ground as we were sleeping. We told Helen and Ally this every day and they did nothing. Their response time averages once a day. They just kept saying they will tell the manger but nobody ever got in touch with us regarding the problem. Nobody gave us a solution.
The kitchen tap was wobbly and kept falling. The shower nozzles were stuck so we couldn’t change the temperature and it was scorching hot. We had no washing up liquid, no bin liners, no bathroom soap and no toilet roll.
The WiFi did not work for the entirety of our stay. I told the hosts and they said I bought the property without wifi which is a lie as the listing doesn’t say anything about paying extra for wifi and it is listed in their amenities. I also couldn’t help but notice other reviews talking about WiFi and the hosts responded saying this was a rectified issue so they just lied. They just don’t have wifi.
The bedroom has no proper windows. It has blinds that are ductaped onto the windowsill so you cannot even open it and allow fresh air and day light into the bedroom.
The living room window at the top won’t close properly . It’s just a mess.

I paid nearly £300 for this property and it was awful. The worst experience I have ever had in a property. The bare minimum was not even met. Couldn’t even call this a budget property, it’s worse than that.
To Helen and Ally, thanks for nothing. The worst hosts I’ve ever come across. Not helpful in the slightest. To property host company as a whole, your professionalism is in the awful. The whole building is badly managed. When you walk up the corridors, it stinks. Did not have a single person come and check the property in question. We had to stay on the floor for the entirety of our stay, and no talk of being refunded came up. They did not even entertain the thought of possibly putting us in another property as a gesture of good will. Upon check out the cleaner arrived and said that there is going to be people checking in later in the day despite the problems I made the company aware of. This company evidently forgot that it’s human beings they’re dealing with.

When I called the company they kept saying they’ll get back to me and then they never did. Sill can’t get over the fact we had to spend all week on the floor.