"Avoid at the moment"

Placed an order 26 April, nothing received yet as of 12 May. Customer Service help is non existent. Annoying that my inbox gets lots of offers from them but no advice when my order will be sent out/delivered. Will be buying my art supplies from the UK in the future. Update - Eventually received a reply from CS with a tracking number & delivery date.

"Last year I had no problems with this…"

Last year I had no problems with this company then ordered products in December and through many lost packages, courier problems and dire communication I still haven’t received received the products. Sent a further three emails and nothing.

"A really nice store in London with very…"

A really nice store in London with very kind sales consultants !
A lot of qualitative fine arts products.
It is definitely a place I recommend :-)

"A wide variety of choices combined with…"

A wide variety of choices combined with a really good customer service. I have a couple of art shops closer to home but prefer to walk all the way done to Shoreditch for a more pleasant experience.

"I would not even give one star"

I would not even give one star. Please don’t waist your time, energy, money and don’t buy anything from them online. Terrible customer and delivery service. I have been patient as it’s the time of pandemic, but I honestly lost my sympathy and trust.
Of course going to actual shop might be useful for sometimes finding good prices for art materials.

"Gold standard of customer service…"

Gold standard of customer service available at Great art. I called through to check stock in store, they called me back to save me waiting and reserved the items promptly. Arriving at the store, staff were extremely helpful and took time out to ensure I had the right products and were friendly, approachable and knowledgeable. This isn’t the first time I’ve had that experience. A great team.

"Wish I had come on here earlier…"

Wish I had come on here earlier unfortunately for me I didn't. Placed an order inline 10th April rang today as I've had no updates apparently it was late and not has a label on it yet no tracking on which courier yet and expected another week before it arrives. Asked if I can cancel and told to refuse at the door absolute joke. Sounds like this company need to get some better way of couriers being booked and displaced on time from reb warehouse!

"Waiting, so far, over a month for my order."

Placed an order for 3 small items on 18/03/2021 and it is now a month later and I still have not received my items. Really terrible communication from the customer service team; I am having to email them for updates about where my order is (which are usually unhelpful and consist of blaming the courier). I honestly don’t think there’s an excuse for a delivery taking this long. Also in the time my order was placed then apparently lost (?) an item I ordered went out of stock so I had to choose a different item instead. (I don’t know if it’s as good as the original item I wanted as my order still hasn’t arrived!) Do not order from this company - find your supplies elsewhere.

"A very good art store"

Been going here for a good couple of years now, the customer service is great! I'm able to find pretty much any art supply I need and the staff are more then kind enough to help if I can't.
A wide variety of products so I'm able to try different options, and it's fairly easy to find where it would be in store!

"Been shopping for about 3 years now"

Been shopping for about 3 years now, and any problems I had, were dealt with with dispatch and with kindness, both online & at the London store. I go to the store just too relax most of the time, enjoy the events they have, & I end up getting something as I always find something new or that I need. More fun, please, that is GreatArt, for me.