"Second time I've bought from them and…"

Second time I've bought from them and I'm very happy. Technology was a bit of a problem but called the shop. They got back very quickly to me and placed my order over the phone. Young man was very helpful and pleasant. Would have no hesitation in going back to them at all.

"Called great art for a reason"

I have been using GreatArt for about 5 years and have never had a bad experience, in fact, I'd say they've all been great. In store the staff are knowledgeable and helpful, the sheer range of art supplies (of different value, not just the expensive stuff) is great for when you fancy trying new things. I have also ordered online, it can take longer than people are used to with the likes of Amazon doing next day delivery, but it always comes within 1 week which is good enough if you plan ahead. Will keep coming back for sure!

"After a hiccup earlier this year"

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

"Amazing store"

Amazing store, with knowledgeable friendly staff.

"Great staff"

Always a pleasure. Great staff

"Fab store with everything you could possibly want"

I have shopped with Great Art for over 2 years; Initially in the Shoreditch store and more recently, due to the pandemic, via the website. The range of products is phenomenal, the quality of their own brand “budget” materials in some cases outdo premium brands that I have purchased in the past. The staff are all knowledgeable, and I believe artists themselves, which really makes a difference when you need guidance. I’ve been along (pre pandemic) to some instore drawing classes and also student nights, where different offers are available (and free pizza has been available whilst you browse!!! Always a winner!).
I did have an issue once in store where the wrong code was put through the till but on emailing the store they were quick to investigate, refund the difference, and they even sent me a complimentary brush case for the inconvenience. Delivery times for online purchases can be lengthy if you’re running low on something unexpectedly, however, these are clearly stated on the website and I think during these strange times, a slight delay because of couriers etc should be expected. Click and collect has been offered to counterbalance this slight inconvenience.
I always end up spending a fortune, which is testament to the store for having such a good range, knowledgeable staff and providing an excellent shopping experience. It’s such a pleasure to walk into an art supplies shop that has everything you could possibly want to get your creative juices flowing, especially when over the last few years high street stores have been dwindling and the offer has been lacklustre from other retailers.

"Deeply Unpleasant... Appalling Behaviour from Staff Member"

"They were not only unwelcoming and unfriendly, they were extremely aggressive."

Avoid! I ordered some items 'click and collect' by email on 18th March, then, a little concerned I may have left it a few days, I emailed again on the 25th March to say I hadn't forgotten and would be in today. The email was acknowledged.

Unfortunately, when I went along this afternoon to collect the items, I had the misfortune to be greeted by an extremely rude member of staff at the shop in Kingsland Road.

I said I was there for a collection and said my name; I was told that wasn't sufficient, and was asked what the items were, which I answered. The staff member then asked for an order number, which I had to look through my emails for. They were clearly rather irritated by me and did not hide their impatience.

Once I had found the order number, they went off to collect the items and on returning still seemed extremely 'put out', to put it mildly; I asked why they were being impatient with me, when I had emailed to say I would be in today and that I thought I had been considerate in doing so? The staff member merely said 'well, that wasn't me' and told me that the items were put back into stock; they also said the sign on the door said that I should have had my order number ready.

I was made to feel as though I was being a nuisance, and that I was in some way causing a disruption. They were not only unwelcoming and unfriendly, they were extremely aggressive. I was rather shocked by their stance towards me.

A small point, the emails confirming the collection could have said items will only be held for 24hours... or 'please have your order number ready', nevertheless this does not in any way excuse the behaviour shown towards me this afternoon.

I only hope there is some training Great Art can give the person concerned so that nobody else has to spend an afternoon feeling they have been treated badly, and left wondering why, as I have today.

What should have been a simple, pleasant transaction was instead deeply unpleasant. By way of contrast, a collection I made earlier in the week from Atlantis was an entirely different experience - charming staff, welcoming and efficient. I know where I'll be going in future.

"Kathy, The Artist in the Attic"

Since I started selling my artwork 3 years ago I have purchased so many canvases, binders and paints from Great Art. I love the quality of their own brand, Gerstaeker. There have been some hiccups with deliveries lately but they have been dealt with by their very friendly staff. (A special shout out for Luke! )

"Great products!"

What I love is the choice and the prices on the Great Art site. A wide range of printmaking products with excellent cutting tools!
Can be hard to contact if a problem but only had a problem once and they dealt with very well.

"Lovely selection of products at good…"

Lovely selection of products at good prices, which is hard to find in the UK, pleased I’ve found this company. They quickly refunded the part of the order that arrived damaged. All good, thanks