"Just like so many others"

Just like so many others, I never received my order. I have a feeling that the company may be in trouble. I would not order anything from them at the moment.

"Really disappointed with this company"

Initially, really disappointed with this company. Do not believe their delivery times; - If you need things urgently, I would look at other options. Ever hopeful, someone might respond to messages left with their customer service but nobody seems to be answering the phones.
UPDATE: I have now received an apologetic phone call from Luke and I have received my order. There seems to have been logistical problems getting their supplies from Germany and with COVID, less staff and more demand. I appreciated the explanation and apology so upping my star rating from 1 to 3 stars.
Update on the update: Final part of my order has arrived. I will give them time to sort out their logistics and consider using them next time that I need supplies.

"Poor customer service"

Same as other reports here. The basics of providing update communication, bad or not, is missing. Ordered 6th Feb still waiting.

"Buyers Beware"

Buyers Beware! Wish I’d seen these reviews before ordering. Ordered on 29 Jan, website says 5-8 days delivery - still not received the goods. Zero customer service. You get an answerphone when you call - have left two messages and emailed. No response. I can see that some people on here have had answers from customer service who say they’re having logistical issues. Would have been good to know this when I ordered instead of taking my money. Sort it out Great Art!!

"If you're having logistical issues…"

If you're having logistical issues then:
1. put something about it on the website,
2. let people know when they make an order
3. find another courier

Poor.

"Have faith, the goods are on their way"

Update. :GOODS ARRIVED THIS MORNING. I HAVE CHANGED MY SCORING FROM 1 TO 4.

I received an email from GreatArt at the beginning of the week, stating that DHL have my goods and I was given a tracking link that does not work on the DHL website. I also received a telephone call from an advisor who explained the problems with the distribution centre, he said that I would definitely receive my goods by the beginning of March. The Customer Service advisor explained that the good were coming from Germany, and there was a hold up at the distribution centre. I received another email yesterday stating goods were on their way. The arrived this morning.



Previous review

My goods were supposed to have been despatched on the 9th feb. They have still not arrived. I have emailed them, messaged them and left voicemails but still I receive no answer. I think they should either send out the goods or refund the money. During this time it is unfair for a company to obtain money by deception, especially when we are all struggling.

I have tried to telephone once again, but get a voicemail stating that their voicemail box is full. Still nobody has contacted me. The goods were a birthday gift. I have shopped at GreatArt before, and although a little tardy with delivery, customer service was always available.

"Same experience as everyone else"

Same experience as everyone else. Managed to speak to someone at customer services who said their products come from warehouse in Europe and has been affected by brexit so my parcel still at distribution depot and I should have it next week. I won't hold my breath.
I won't be ordering from them again.

"Placed an order as I have been…"

Placed an order as I have been commissioned to paint. Order was, Iwas told, dispatched on 28 Jan it still hasn’t arrived 18 Feb. I emailed customer service they didn’t answer so I emailed again.They blamed Brexit, Covid and DHL.Still hasn’t arrived. I emailed again yesterday, no reply again. Utterly useless.

"Same as everyone else..."

Same as everyone else: absurdly long delays to my order and very slow and unhelpful responses from customer service. I've no idea where my package is or if it's ever going to arrive and I'm struggling to get a refund. Incomprehensible.

"Same old, same old sad story"

If all the other negative reviews about this company have already been read , then I have nothing further to add. I am in the same boat as everyone else. My order( G3232414) was placed three weeks ago. They took my money, via Paypal....then ...nothing. As everyone else, absolutely impossible to get hold of them. Sick and tired of the whole ongoing experience. Instead of issuing fatuous excuses ( see under), why don't they PROVE that they are not scamming us artists, get their fingers out and start sending out the items that people ordered from them in good faith.