"Items not received"

Ordered 30th March. Still not received items and no one has bothered to reply to my email. Disappointed. Would not recommend this company for online purchases. Can't rate quality of the products as am yet to receive!

"DO NOT BUY FROM THIS COMPANY!"

Despite several unanswered emails on the whereabouts of my order placed a fortnight ago, absolutely nothing back from them. They are not even answering calls! They are deleting negative posts from the FB account. This is the WORST company I've dealt with in years. Now in the process of getting my money back from them and believe me Great Art I will SUE you if it's not forthcoming!!!

"Good company"

Ordered from them a few times. Well priced products and arrive soon after ordering.

"Ordered from here no problem"

Ordered from here no problem. Great quality products on offer here, and customer service really helpful.

"I love GreatArt"

I love GreatArt. It has such great offers and again this month in April and May there are lots of exceptional offers. As a fan of Senellier products, especially their oil pastels, of which I have a whole set now in large pastels, and their honey-based watercolours, which greatly improved the quality of my work leading to prizes. If you need a good service and prices that you can afford this is the company for you. The "I Love Art" products are of great quality and trustworthy.

"I found nothing good so far, you just sell what I coincidently need...."

I emailed several times about my bday discount but got left on read. Finally I bought without a bday discount code.When I saw my parcel was dispatched, I clicked "track shipment", there was nothing but showing merely the content...I don't even have a delivery order no.I was quite fed up with your service indeed

"No response"

Ordered paper on 26 March and two weeks later still waiting for order and any response from the company.

"I really do not know why Great Art has…"

I really do not know why Great Art has only been given a few stars. Its a fabulous store for artists. Its stock covers just about every art form that you can think of. The staff at Shoreditch are really friendly and helpful. I use Great Art wooden picture frames which really do complement my art work.
I am so looking forward to Great Art opening next week as I will be on their doorstep the minute they open.

"The worst customer service in the world !!!!"

This is the second time I'm ordering something from Great Art and this will be the last.
I understand this is a difficult time, but what I went through and the lack of understanding is beyong crap.
I ordered a few items for about £100. I already knew their delivery was long and it's stated as such when you order, so I waited. The delivery didn't come on the expected time. I contacted them, they said the carrier had delays and it will be with me in 3 days.
I waited and still nothing.
So I contacted them again, they said the carrier lost the parcel, so I can either have another delivery or get a refund. I opted for the refund. That was on the 10th March 2021.
Still nothing, no refund. Until one day, on 18th March I got a parcel delivered. I didn't realize first it was from them or I would have refused it.
So I contacted them again... note that it takes one week for them to answer to emails. They asked me if I wanted to keep the parcel again !! They insisted !!!
I said no. I asked for a refund and I expect it.
Since it takes so long for them to answer it took another month to exchange the following:
- me: please refund
- them: we can't if you have the parcel you need to resend to us before we can refund you.
they agreed to arrange a collection but I had to give them the dimensions of the parcel.
- me: you were suppose to refund on the 10th of march and we are already days after.
so I gave them the dimensions and the parcel was collected on 1st april.
I had a call today with them and they don't understand what mistakes they made saying that it's not their fault, but the situation as they can only read emails choronologically, or the carrier lost the package, or I had the package and they don't refund until they get the package back etc... they do not take responsibility for their actions and do not offer anything actually outside of apologysing.
What kind of customer service is that ??? I really really never seen anything like that before.
I got them on the phone today, and they said I got the refund sent 2 days ago even if I chased them daily for the past couple of days, they didn't tell me the refund was put in place. I checked my bank account and I got nothing, we are the 9th April !!!!
it has taken a full month for them to apply the refund, unbelieavable. and I still have to check I effectively have it. they say it takes a long time because it's paypal. they don't even have a bank account :-(
seriously !!! what a nightmarre dealing with them
I do not usually write reviews but people deserve to know.

"Terrible service"

Although the product I ordered was fine, unfortunately the time it took to be delivered was wholly inadequate. I appreciate that we are in unusual times and that this will effect service. However, I have waited over the specified amount of days for a delivery on the only two occasions I have used this service, which compared to other art suppliers falls well short of expectations. To compound my frustration, no courier tracking facility is available so I have no general idea of when my order will arrive. All this as meant I have had to go with a different supplier to avoid delays to my work production. I have passed this information on to artist colleagues of mine and am in the process of highlighting these issues on social media.