"After some issues they made it right"

I had my bike serviced and it was great, then i had a new frame rebuilt it was ok.
then I had a not so great experience which i got very annoyed with some of the advisories and charges, I must say the customer service was great, the problem was resolved and they refunded some of the excess charges.

I spoke with someone incharge where i suggested to look the job as a whole rather than charge bit individual bits as of all of them were a new job, as this will make a lot of people uncomfortable.

Happy with the job carreid out

"great service"

great service

"Very Happy Bike"

My bike was picked up by Thanos, looked at and repaired promptly, and then dropped off by Barbara. Both drivers were super friendly and communicated well. The servicing was done very efficiently and professionally. I even called to see if I could have my bike returned sooner than I had originally scheduled, which they were happy to do. You're also given a very extensive safety check report and service record when they return your bike. I'm very satisfied and think my bike is also very happy with it's day at the bicycle spa! Thank you havebike!

"top service"

top service, on time, on budget

"Thanks again Havebike!"

I have used HB for over a year. I trust them with my Volt electric bike completely. Each time I talk to the workshop guys, they are super helpful. I don’t understand any technical stuff but they don’t talk to me like an idiot and help me know what needs to be fixed and what can wait till next time etc.

Also, the drivers are always so helpful, kind and polite! Super amazing service. My bike was just dropped off by Barbara and she was no exception, friendly and helpful and brilliant.

Thanks again Havebike for looking after my mint green pride and joy.

"Great service"

Great service. Thanks Barbara.

"Very easy to book in"

Very easy to book in. Polite drivers that collect and deliver back. Saves a lot of hassle.

"Superb service."

Superb service.

Perhaps not the cheapest but worth the money for the convenience and peace of mind...

"Barbara was great"

Barbara was great

"Would not use again until they alter their business model"

I have mixed feelings about this service. On the one hand, the bike was collected and returned on time, the service was conducted quickly (collected friday returned sunday), and the communication was excellent. As far as I can tell (only having had the bike back for a few hours) the quality of the service was fine. On the other hand, I would warn anybody thinking of using this company that once your bike is collected you are likely to be quoted a large number of additional costs for parts that allegedly need to be replaced along with additional costs of labour. In my case, these came to around £240 in total with around £80 of these being ‘advisory’ and the rest described as ‘safety critical’. I found some of these recommendations unconvincing given that my brompton is only two years old, and when I pushed back the company conceded that some of the ‘safety critical’ costs were not actually critical. I ended up paying for most but not all of the safety critical costs and none of the advisory ones. To be fair to the company, all of this is pre-warned in the small print on their website. But I suspect it will still come as an unwelcome surprise to most buyers. My main issue is that their business model feels quite coercive/pressuring - once they have your bike, they reserve the right not to do any work on your bike unless you accept the recommended safety critical aspects. This means that you feel like you are in a hostage situation - you basically may have to accept getting your bike back with none of the problems fixed, and go through all the hassle of finding another service centre, or you have to fork out for the things their mechanics judge to be safety critical (although as noted in my case they subsequently conceded that some recommendations were not actually safety critical). I am not casting any aspersions on the quality of their staff, all of whom were polite, responsive and seemingly very competent. But, I would seriously encourage the company to rethink some aspects of their business model so that they do not leave their customers feeling in this ‘hostage’ situation. As long as you know what to expect, then you will probably be fine to use this company but personally I would not use them again unless they tweaked their model in response to such feedback. For example, I don’t think they should insist on any so-called ‘safety critical’ replacements as a condition of carrying out the service you originally paid for and expected. It’s fine for them to recommend additional work and replacement parts but they should not try to pressure you into accepting them on fear of getting your bike back without any of the work being done.