"Very good service - Recommended"

Great service and great dealing with problems when they occur to the customer's satisfaction. Drivers doing the pick-up and delivery (Thanos/Eduardo) also very professional and helpful throughout.

"Last time using havebike"

I've just got off the phone with havebike and had to cancel my order as I didn't agree to getting a safety critical spend approved.

I've sent my bike to be serviced as it was in the shed all winter and unfortunately it didn't get through the winter without it needing some TLC. They last serviced it in August 2022 and since then I've only done about a 100 miles (London to Brighton and 2 smaller rides around various parts of London).

They now have flagged that the rear tyre (Schwalbe Marathon Plus, about 2000 miles travelled around London) needs replacing ASAP and won't proceed with the servicing unless that gets approved. They have quoted me £43.99 plus £18 labour for a tyre Halfords is selling for £29.99. I told them this was not even flagged as 'advisory' the last time (they say it has been but I can't see it on the e-mail I received back in August). I refused to pay for the tyre as I wanted to swap it myself anyway to something else (Durano) and frankly, I don't want to be overcharged. Yes, the tyre looks a bit worn but I refuse to believe replacing it is safety critical - it's a Marathon Plus after all not a tyre made out of glass. I did offer to pay for other additional spends but if I approved everything it would have cost me around £300 in total and that'd include the fee for the Deluxe service.

Anyway, I talked to them on the phone yesterday (e-mail never got replied to) after trying to get through to them for a good hour or two. They said they'd ask a supervisor and get back to me. That never happened.

Called again today, after 40 mins waiting I gave up and selected the option 'Help with new order' and got through in 8 minutes. Wow.

The woman from customer services was very helpful and she did find out that the supervisor has denied working on the bike unless the tyre replacement work was carried out.

I have proceeded to cancel the order and will just take the bike to the nearest bike shop once they deliver it back.

This is not the first time havebike have messed me over, once before they kept messing up a repair and I had to send the bicycle back twice (!) before it actually got fixed.

They provided excellent service back in 2020 when I first used them but I'm sad to say that between it being impossible to actually reach them and them trying to get you to spend twice as much as you were expecting to I will not be using them anymore. When the stars align and they fix your bike up well and get your bike back to you in the promised time - it's perfect. However when something goes wrong you lose all the comfort and convinience you're supposed to pay for when they keep you on hold for hours and not keeping you in the loop about what's going on.

"Nice professional small company"

Nice professional small company. Always honest with what needs doing on the bike. Have used them for years.

"Is it worth it?"

The people in the workshop seem to know what they are doing. They give you options if they need to install or change new things.

Communications wise they are AWFUL, I had to ring them more than 4 times to know where my bike was. Twice they booked a delivery and even didn't know the bike was not ready. 0 communication between the callcentre and the shop. Their chat option is NONEXISTENT and they do not reply to emails. And finally, when they are going to deliver, they do it on the only day that was complicated for us.

Is it worth it? I don't know.

"HAVEBIKE"

HAVEBIKE, though after a delay, effectively dealt with the issues I had on the order and gave me a partial refund to help with it.

"Bike was returned two days later than…"

Bike was returned two days later than committed. Was unable to discuss the task required on time

"Easy"

Easy, professional, flexible

"Definitely recommend"

The collection and drop off was a dream. Great service, I had some advisory/ critical safety issues on the bike which were described in the detailed engineers notes which I totally agreed with. Would recommend

"Love the service & will be back but work needed on follow ups"

Love the service (pick up and drop off) and updates (collection times, service update & work approval, drop offs times). The only room for improvement I would note is getting back on queries. I called the first day and heard nothing back, I was promised on second day by staff member that she would be back with an answer in next few hours but I still had to call again the next day to chase and then eventually got an answer via an updated engineer note.

"Definitely would do again"

i have a disability and having a dependable bike service that will come and pick my bike up is amazing. I can now ride confident that my e-bike won't break down following an extensive service and the replacement of some cabling. Definitely worth the money for the ease of the service.