"Plus for replacing the front derailleur…"

Plus for replacing the front derailleur cable, minus not centering the front wheel, all in all, I am satisfied and recommend, I will definitely use it again.

"Quick and professional service"

Quick and professional service, great communication would highly recommend

"Really disappointed"

I have been a regular customer for the last couple of years - putting 3 different bikes through the workshop twice - and generally I have had no complaints, other than informing them that I thought some of their "Advisory" repairs were a bit of a cynical try on in order to upsell. I've had a "new chain" and "new cassette" recommended virtually every time - often just 6 months after Havebike had already put new ones on....

This week I took advantage of a £30 voucher code they had emailed me to get a discounted Deluxe Service. My road bike is nothing special: a bog standard, 10 years old aluminium Evans Pinnacle. It has been regularly serviced and I do about 80-100m per week.

When the email of suggested works came back the total amount of parts plus fitting came to over £600, of which about half was deemed "Safety Critical"! This is, needless to say, far more than the bike is worth.

I asked for just the brake pads and fitting (£24 - alongside £70 for the service) to be done and was refused. Havebike then charged me £20 for the bike pick up and return, without completing the service. When I got back on it the saddle had been left at the wrong height and both brake cables had been significantly loosened, so they actually charged me £20 to make my bike worse.

I'm very happy to go elsewhere in future.

ADDENDUM 11/11/22

I appreciate the written response (and a phonecall today) and offer to reimburse the final £20, which I have accepted. I did not accept the offer of a free service however as I have now booked with an alternative firm.

"I had my bike serviced over Summer and…"

I had my bike serviced over Summer and it worked a treat . I then had a puncture and my handlebars twisted .
The Haveabike picked up my bike took it away to be fixed . Very smoothly , professionally.
My paperwork presented back had some lovely gestures from the technician who obviously cared about my bike as much as I do .
Outstanding service and follow up cannot fault and would use them every year for my beloved bike.
Sapna

"Arrived when they said they would."

Arrived when they said they would.
Communicated clearly.
Brought bike back ASAP.
Friendly whilst professional.
Have recommended to several friends.

"Do what they say they will"

Totally reliable service. Keep you up to date on things, charge a reasonable price. If there are delays they are open and transparent about it. Say they will be somewhere at a time and they are. Simple stuff maybe but not common practice in the many bike servicing companies I've tried!

"Thanks for the job done but"

Thanks for the job done, but i was expecting aswell a shining cleaning of the frame which really dosnt look like.
Revieving
I see im not the only whos got back a dirty bike, that might be not a little misstake is just lack of professionality by some of your team. Thats just soo disappointing paying 100 quid and now im not even sure if what is cecked in the paper really got cecked.
I was excited to have it back now it feels bad man.

"Really good"

Really good. Picked up and return on time. Regular updates on progress.

"Ok job for eye watering costs"

Paid £120 for what turns out is a clean and a paid inspection to give me the list of what is wrong with the bike, I’m not sure now what else the service cost pays for as it doesn’t count towards any of the work. The cumulative cost of swapping a few components worked out at 50% of what the bike cost new £450/£850. Before the service the gear change was snappy and instant, now it takes a few seconds per change. I wouldn’t use these guys again I don’t think

"Very good service."

Very good service.
Very helpful in sorting some pedal issues due to a disability