"Items never shipped, can't reach company"

Placed an order Dec 4/2024. Policy said order by Dec 12 for guaranteed delivery by December 24. It is January 14 and it has not shipped. My credit card was charged on Dec 4.
I cannot reach anyone when I call. No one is returning e-mails.
I want to believe they are just overrun from the holidays but I'm starting to wonder if this website is actually a scam with a pretty face.

"Nice product"

No problem with transaction part, but it took a while to arrive. I emailed asking for an update, but no one responded. Otherwise, it looks like a good product. I am trying to figure out how to hang them on the inside of a cabinet door. Maybe a good Command strip hook, but I'm not sure if that will hold when the blanket is pulled.

"Not sure what you want me to rate??"

Not sure what you want me to rate??
Shipping no problem, buying no problem.

"Great product"

Great product! Delivered ontime. I am going to order more for family and friends.

"Unfulfilled Promises"

I placed an order for several fire blankets in mid-November, intending them as Christmas gifts. Immediately after, I realized that they would be shipped through the mail, and our postal service was on strike, so I sent an email requesting they cancel the order. Their response was that once an order has been processed it cannot be cancelled. I have had several communications with their customer service team which, among other things, contained their promise to attempt to retrieve the package and to look into other options for delivery besides the mail. On Jan 7, they sent an email with a tracking number for my order. When I clicked through to the tracking, the message was that due to a high volume of orders, they hadn’t even shipped mine yet. Two months after placing an order, I have nothing but their empty promises.

"Ordered fire blanket on 12/24/2024 and…"

Ordered fire blanket on 12/24/2024 and it was charged to my visa. As of 1/13/2025 have not received my fire blanket. When will i receive it?

"Quick service"

Hero was mailed quickly and were helpful Christmas gifts.

"Like the Peace of Mind This Gives Me"

I am more at ease now that I found this product. I have fire extinguishers but in a panic I am not sure I would remember how to use them properly. Also, delivery was very fast.

"HERO blankets"

I was able to purchase something that would really help/save my family. I purchased 6 of the bags and gave each family one, of course I kept one for our home. :-) Everyone was thrilled to received one. I was so able to do to this due to the price I purchased it from. Now I feel safer about my family. Great product.

"I can only reply to the ordering and…"

I can only reply to the ordering and shipping aspects considering that I am yet to use the product. Truthfully, I hoping to not have to use it.

Nevertheless, I am delighted with the packaging and the apparent ease of use. The time from ordering to receive ink was a bit longer than expected; when the products arrived they were well packaged and seem to be in good working order.