"A+ Product & Customer Service"

PREPARED HERO product and customer service are both A+
I can tell you my family members were thrilled with their fire blanket!
We all agreed we pray we never have to use it, but the peace of mind it brings is everything.
Thank you again Prepared Hero!
I would absolutely do business with you again.

"Great gift idea!"

The order came in as ordered, I gave many of them as gifts and got great remarks. Great gift idea! I haven't had the opportunity to use one yet (happy about that) but I feel better and safer knowing that they are nearby if needed!

"Got my order"

Got my order

"I was hopeful for this product but was…"

I was hopeful for this product but was so disappointed. I ordered this on 12/15/24 for Christmas presents for the family. After a week of not seeing any tracking information, I emailed. I then emailed 3-4 more times with NO response. Finally I located a phone number on line and they said sorry, they had so much demand. I told her maybe you should check your email, since I had no response. She then emailed me and promised it would arrive prior to December 24. I emailed again a few times asking for any updates, again with NO response and clearly it didn't arrive before the 24th. I ended up calling my bank and cancelled the order, since I couldn't get a response from the company. Finally, I hear from them that they cancelled the order due to a dispute from my bank. So, clearly it still was never shipped in the first place, and I guess it took a dispute before anyone checked the emails. Very disappointed.

"Ordered Never Received"

Ordered blankets on the 3rd with guaranteed delivery before the 24th. Have yet to receive the blankets. Numerous emails sent and nothing but the template reply and they keep sending me order info for my other order and not the one I explicitly am asking about. It is like they are not reading the emails.

Prepared Hero here is my order number again PH29121910819

Update: PH is not even trying to make things right. Blanket apology and just canceled the order. No accountability taken.

"Like others here I ordered on December…"

Like others here I ordered on December 3 and haven’t heard anything since the confirmation email. Not shipped yet according to the tracker. I’ve sent 4 emails and called but they just refer you to the email address and hang up. It’s really poor customer service which is unfortunate because the product seems to be good according to the reviews.
I would be careful ordering from them as there are many other fire blankets out there now.

"This amazing gift saved Christmas"

This amazing gift saved Christmas! Our family had gathered for Christmas - it began with the tradition of gift opening. This year I’d given each family member one of these for their Christmas gift. Suddenly a kitchen fire erupted with flames/smoke… screams were replaced by immediately putting this new gift to the test. Christmas was saved and a house fire was avoided. Yes, this became everyone’s favorite Christmas gift!

"I hope to never have to use the fire…"

I hope to never have to use the fire blanket, but I feel safer having it near. I bought one for each of my adult children.

"Don't order from them, possible scam"

Ordered 6 fire blankets on 11/28 and my credit card was charged full amount the next day. Received confirmation of order but order never shipped. Now almost a month later, several emails have been sent and have been replied that they are "experiencing high demand, blah blah blah...we will look into your order and make sure it is expedited as soon as possible, blah blah blah". Now 12/27, still nothing. I have now requested a full refund. Let's see if I ever see it. Extremely disappointed.


Refund received. Still wouldn’t order from them again though.

"Christmas gifts"

Purchased as gifts for my family and neighbors. Even though I believe it was money well spent, I hope they never get used!