"Water2buy said they would send a…"

Water2buy said they would send a replacement softner in February! "I am very sorry about this delay the best i can do for you is to get the item swapped would it be ok for me to get that sent out to you
Regards"
Advised it will be despatched and since then I had a couple of emails from customer services/sales asking if working now. Never received replacement and now get £50 voucher offer emails. Was asked to rate my experience too but hopeless company to deal with once they have your money! Should have gone with the local company up the road, which I will do now having wasted months and time etc on Water2buy.

"Water 2 buy"

Oggetto acquistato due anni fa ma ho un pro lema l' acqua in uscita risulta sempre dura, non risponde nessuno al numero Italia assistenza, neanche per email, assistenza zero sono giorni che telefono, se qualcuno può aiutarmi fornendomi un numero valido

"Since writing my review of the poor…"

Since writing my review of the poor service I received from water2buy on 6 January the company have now resolved the issue and I thank them for all the help they gave. I would now thoroughly recommend water2buy and I am very satisfied with the working of the water softener.

"Excellent product and support"

Excellent product. I've had my reverse osmosis system for two years now. We have just encountered a problem with the pressure. I called them, answered very quickly, they quickly diagnoses the problem. Water2Buy provide a 3 year parts warranty so a replacement part has been sent. Can't fault Water2Buy.

"Be Warned"

This company is slow to respond and delivery time is high. After significant delay with first shipment the have sent me through a replacement item, however it has taken well over a month for the item to arrive.

BE AWARE they offer free items in return for 5 Star ratings!

"I ordered Resin cleaner and salt"

I ordered Resin cleaner and salt. None of these items ever were delivered and order was marked as complete. Even the customer service in the UK is non existent. I would never order again.

"It seems that most of the bad reviews…"

It seems that most of the bad reviews has to do with their installation service. I bought a water softener and installed it myself. It's really not that difficult. Just water in and water out. My advice is if you're not comfortable with doing plumping yourself, use your local business for the whole thing. If you're looking for a cheap alternative and you're OK with doing the installation yourself then Water2Buy is a great choice! And the unit works just fine.

"cheap product false economy"

Bought it 6 years ago - good price, no issues whatsoever for the following 5.5 years. Few months ago, noticed issues with the combi boiler. My plumber investigated to find silica all over the water system - coming from the softener. Water2buy honored the parts warranty and sounds like they were familiar with the issue - cheap (£8) flimsy plastic filter to hold the silica in place was completely damaged. Had to flush the boiler and my water system from the silica and change the boiler heat-plat - total bill of £300. On exchanging the silica filter tube - about 1/3 of the silica came out - advised by water2buy it shouldnt affect the softening of the water - but it did. Now im looking for a new softener.

"Donot use this company"

W2Buy Review
I bought the W2B200 from Amazon and had it installed by a fully certified plumber, but unfortunately the unit has never worked. The installation and set up was double checked by the installer, to no avail.
I phoned the customer service helpline, and they were extremely helpful in taking me through a few items to check. It still did not work so they booked me in for one of their engineers to visit.
Sadly, the engineer did not turn up and no explanation was given. I again spoke to customer services and was given an apology. I was then told that the engineer would contact me directly. This never happened. Back to customer services, who again said they would book an engineer visit. I was then given a choice of 2 dates for an engineer visit and I confirmed that either date would suit me, so asked them to confirm the date and time. This never happened and the dates passed without a call or visit.
I have tried phoning and requesting a phone back on so many occasions that I have lost count. I have also tried responding by email and online chat but am yet to get a response.
I am now in a situation where I will have to purchase a new water softener or risk paying for another plumber to check the unit.
Do not risk ordering from this company.

"Very happy so far."

Bought from Amazon and fitted by a local plumber - very straight forward. Once I had the hardness settings correctly adjusted the unit has produced softened water on demand (around 2 weeks now). Purchased some hoses direct from W2B and they arrived promptly.