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Onbetrouwebare verkoper

"Toujours aucune nouvelle pour mes…"

Toujours aucune nouvelle pour mes pièces non livrées. Si un mail après avoir mis mon expérience malheureuse chez eux : "Salut,
Nous aimerions vous envoyer un filtre à eau easy1 gratuit pour votre évaluation.
Si vous avez aimé notre produit, veuillez nous laisser un avis 5 étoiles." Pas étonnant le nombre de 5 étoiles.... Pas très correct tout cela !

"Good value for money and effective customer service"

I have been using their product since over 2 years now. The water softener was installed very quickly. All their deliveries of salt have been arrived very quickly too. Great customer service and one happy customer

"WORST Customer Service! DO NOT BUY!"

Purchasing from Water2buy has been the worst shopping experience ever. We ordered the Installation Package (installation + water softener) at the end of October. Despite the website states "same day dispatch. Delivery within 3-4 working days", the delivery was severely delayed. When we finally got the product, it took us 50+ phone calls and emails to arrange for the installer to come.

During this whole time, we were given nothing but empty promises. When I was finally able to reach the installer on 8th of December, we learned that the company hasn't been paying the installers for months, which is why they have stopped coming for installations altogether.

Then, we were told that the water softener couldn't be installed in our flat. We requested a return on 1st of December as their website clearly states that by purchasing the Installation Package, a full refund is warranted if installation cannot be completed. However, to our disappointment again, after countless emails and phone calls, we received no response from Customer Service.

This whole process has been incredibly stressful for the last few months. There were problems at every step of the purchase (from delivery to installation to return), but the Customer Service people did nothing to help except for delivering false reassurances. It was basically THROWING £702.60 DOWN THE DRAIN - no household can afford to do that during a difficult time like this.

My best advice is to stay away from this company. From our experience with the Customer Service and what we learned from the installers, there seems to be problems with the company's management and the financial status. We learned our lesson the hard way, and hope by sharing our experience, can help you avoid making the same mistake.

"I have called 4 times to get my water…"

I have called 4 times to get my water softener serviced and fixed. The engineer never ever returns a call.

I now need to buy a new one.

Do not buy these please. It may seem cheap but it’s a false economy n the end.

"Great customer service so far..."

Initially had a couple of technical challenges but Steve called and was really helpful.

The mere fact that I got to speak to a real person was a bonus.

"Prompt delivery as promised!!!"

Prompt delivery as promised!!!

"ricevuto addolcitore water2 180"

ricevuto addolcitore water2 180
facile mettere in funzione,

"Super Unternehmen"

Super Unternehmen

Alles klappt reibungslos, gut zu erreichen, toller Service.

Absolut zu Empfehlen

"Bought a unit with Pro-Install"

Bought a unit with Pro-Install
Unit arrived quickly, after a month I contacted them for an install date, I have had 3 install dates given, nobody turns up, and nobody contacts me.
Can’t comment on the unit, but for service I would give this company
0 out of 10,