"It's not looking promising"

It's not looking promising. I have received the water softener, and credit where credit is due - the delivery was prompt. Unfortunately that was the last of any positive experiences.

I had also paid for installation and as yet nobody has contacted me. It's only been 2 weeks, so maybe I'm being too quick to judge - time will tell. But now reading some of the other reviews I fear my concerns may be valid.

I've sent 2 emails and the silence I've received was worrying, so I have now asked for a refund.

I shall update this review as the events unfold - and hopefully they will.

"The water filter W2BCRO-600 …"

The water filter W2BCRO-600 has been bought half a year ago and I can confirm that the filter is the best that I have seen, the delivery was quick enough. I can recommend this seller if somebody decide to buy some water filters.

"Great purchase"

The appliance is easy to use and manage. You can easily adjust cleaning cycle. Support personnel are friendly and respond quickly. Excellent price, 3 times lower than competitor.

"I would have given no star if I could"

I would have given no star if I could. I had ordered second time hoping to have similar experience with them. My first time order experience was very good customer service and product. That made me order one more with them. I ordered on 23 Sept 2022 (order no 00881380)and today we are at 13 oct 2022.. I have been following up with mails amd calls and chats and no proper solution to deliver the product. Wasted my time and money. I have asked for a refund hope to receive that soon with out any follow up. Buy their product if you have lot of time to chase them with no proper result.

"Wonderful Customer Service"

After a slight hiccup, the follow-up service I received from Steven, Chief of customer Happiness, was superb.

"It’s been many weeks and I still…"

There were a few delays to my order. The customer service team have now made a significant effort over the last few days to deliver everything in good order

"A truly awful company to deal with"

What a truly awful Company to deal with.
On the website it tells you the product is in stock for same day dispatch and delivery within 2-3 days. That's untrue.
When you call them to find out where your product is, there's no one to take your call. There is an option to press # to get a call back 'before the end of the day'. That's untrue; nobody calls you back.
When you e-mail them to cancel the order they ignore your instructions. Instead, you get an e-mail from them saying 'This is just a follow up email as the case is now 3 days old and we did not get a response back'. That is untrue and disingenuous.

I don't know how good the product is but with this kind of customer service, I'm not giving them my business. I'll buy from a competitor whose ethics and service quality are better; one who tells the truth.

"È stato facilissimo installarlo e…"

È stato facilissimo installarlo e regolarlo. Funziona benissimo.

"good products"

very reasonable prices and good quality goods i did have a problem with delivery but now it has been sorted out with a friendly phone call from customer services

"Love it - Great engineer on Hand"

Had an issue with our softener but had the most amazing engineer (Ross) come round and sort it - love our softener and very grateful to Ross!