"Great"

Great products, great service, great support, great price

"Water2Buy has easy to install"

Water2Buy has easy to install, efficient and cost-effective water solutions. I am also impressed with the post-sales services and the responsiveness and knowledge of the Water2Buy colleagues.

Water2Buy products provide clean filtered drinking water and limescale free home.

"Problema tecnico, si blocca su backwash, assistenza risponde solo in inglese-americano, problema non risolto."

Problema tecnico, si blocca su backwash, personale tecnico Italia risponde solo in inglese-americano, nessuna email di aiuto, prodotto fermo da una settimana

"Impeccable customer service"

Have a water 2 buy softener on our kitchen tap for the last 5 years. I can only say that the customer service is impeccable. One call and everything is sorted. I called the other day as we had bought filter replacements, and my husband had a question about attachments. We were told immediately that we would be sent new attachments in the post, free of charge. Very happy.

"If we could give more than 5 stars we…"

If we could give more than 5 stars we would ! Any company is only as good as it’s customer service irrespective of how good their products - which they are did exactly what they said on the tin ! In particular Steven Forde of the customer service team sets the gold standard for customer care which in all our years we have not encountered ! Thank you so so much Steven for your determination to get the product delivered to us where multiple carriers tried tried again and failed you found the perfect solution and got it to us !

"Better order with the Pro Installation!"

Bought my W2B200 from Amazon and got it fitted by a local plumber a few months ago. Not until recently, I found it wasn't working at all!

So I contacted the sales team (Steven) for Pro Installation and had Ross, the plumber in my area to get the refit done. Ross is absolutely professional and sorted out everything that the previous plumber didn't do. He explained clearly how the water softener works and I can tell he knows the product very well.

Overall, I'm happy with the after-sales and the refitting service

"Poor after sale service"

I first rated their product 5 stars shortly after purchase of the W2B200 water softener in August 2021. Unfortunately I have to revised my rate following a recent incident in September 2022.

The machine had worked well until it entered the 13th month of use. As I realised that no more soft water from the taps of my house, I contacted Water2buy for help in addition to their online resources. Their response shared with me nothing but simply recapped the links of the online resources. At that time I had already tried out different solutions based on those resources but they all failed to address with my case.

I contacted them again and their UK rep promised to give me a call the following day. Ten day past I still did not get his call despite my repeated appeals to him for how desperately I needed the water softener to be back in service. I just can not imagine how can a popular brand to have offered virtually NO post sale service. Really none at all except those self help videos on Youtube and they are expected to cover all failure scenarios - unfortunately no my case. Isn't it so difficult to give your customer a call and offer some advice?

Being helpless I resorted to trouble-shoot the problem myself by spending a considerable amount of time on online research and concluded that the resin probably required a deep clean. Finally a bottle of resin cleaner did the job.

When I bought the softener from Water2buy I received no advice whether from the company's website or from the packing instruction about the need for resin cleaning every 6 months to one year. As this is such an important maintenance requirement, Water2buy should have made it clear to their customers upon the time of product buying. Naturally the lack of information will create panic and hassle to customers who are first time user of water softener like me under these circumstances.

All in all, I do not recommend this brand unless one is an expert user. Despite their price, the sense of being helpless for the general household users is quite a thing whenever product failure is met with lack of after sale service and apathy.

"A bit chaotic!"

They appear a bit chaotic in the way they process stuff but all contact was with a human and offers to resolve minor issues quick and correct. Got an email apologising about the delay in shipping the day after it arrived. The chat bot seems a bit useless but its a quick way to get your query sent to support.
The items sent via Amazon arrived as promised (install kit and 1" connectors), the softener maybe a day or 2 later

"I am very happy with this purchase decision"

The product is relatively inexpensive, but works like a dream. I have had it installed for about a year, so I can confirm it has at least some staying-power! I installed the unit myself, taking advantage of the online instructional videos, which are very clear. I needed an accessory part, which was ordered and dispatched directly without a hitch (I bought the softener through Amazon). All in all, I am very happy with this purchase decision.

"The staff were very responsible though…"

The staff were very responsible though there's some delay on the installation kit which was understandable since the parcel was sent from outside of UK, and so many uncontrollable factors to W2B. The staff do response to me patiently & tried every way to help whenever I chatted online or called them on phone. I would surely recommend W2B to my friends!