"Accessing Refund"

Accessing Refund.
I purchased the whole kit including the professional installation only to find this was not available in my area. I eventually received a full refund.

"2 stars for now…"

2 stars for now but I might drop it to 1 in the end. Had the softener and installation pack ordered 10 days ago with a promise of 2 days express delivery. I had the softener delivered as promised but the installation pack (which is a key for getting it in I’d think) is still nowhere to be seen. I was called last week to confirm my address (which was strange as it’s all there on my order confirmation and the label on parcel that got delivered) but nothing since. I then chased a couple of days ago to be told that it must be stuck in transit and they would update me shortly, still no call back. Today when I called them up again I was advised that it’s with DPD somewhere in Germany and when I started tracking it it’s been going around Europe for days. I also noticed that on DPD tracking website my address isn’t correct...! The worse is that W2B behave like this isn’t anything to do with them and it’s my problem... So now I’ll need to ask my plumber who’s booked in for tomorrow to source the fittings required to install it locally, which will come with additional cost...
I’m very disappointed with W2B and started to regret I didn’t go with different softener brand...

"Quality company with good ethic"

Experienced trouble with my water softener 18 months after purchase. Initially some delay in getting Water2buy to follow up, but they subsequently honoured their commitments in full and were most helpful.
The quality of a company is measured by how they deal with problems when things go wrong, and this company has proved its worth. I would certainly recommend them.

"Non ho mai trovato un’assistenza più…"

Non ho mai trovato un’assistenza più cordiale e fattiva di quella di Water2Buy! Il prodotto funziona alla grande! Hanno risolto i problemi relativi alla spedizione in maniera eccellente! Grazie Water2Buy, adesso ne beneficeranno i miei elettrodomestici :)

"Ho acquistato water 500 da circa 20…"

Ho acquistato water 500 da circa 20 giorni analizzando tutti i giorni ho visto che avendo impostato reg. Cap. A 1,40 le resine si rigenera ogni 3 giorni ma al secondo giorno mi trovo già a 4 bollini rossi, evidentemente l'acqua è molto dura, vorrei sapere a quanto devo impostare per la rigenerazione ogni 2 giorni grazie

"lack of customer support"

the online chat doesn't work, the first delivery got lost. Customer Support works the same way, i have been waiting for 2 weeks to get a picture of the way the softener should look inside to make sure mine was installed correctly....didn't get yet despite many reminders

"Quick easy ordering and fast delivery…"

Quick easy ordering and fast delivery of wb200 water softener. Fitted it today was just as easy looking forward to nice soft water now

"Unmitigated Failures"

After 19 days, 4 emails, 2 phone calls, and a static tracking number, I'm forced to leave a 1 x star review.

Water2buy have failed to deliver both the Water Softener and their promises and I would never recommend this crowd to my worst enemies.

If you like the daily anticipation on if you will get some type of honest response, then maybe these guys are for you, otherwise, steer clear.

A very disappointing experience.

"Fantastic customer service"

Fantastic customer service

"Great service from Water2buy ireland"

Great service from Water2buy ireland. Lads very helpful always. Would recommend them.