"Voor service and products"

Voor service and products

"Okay"

Good customer service; they refunded the softer and allowed me to keep it when the installation guys kept cancelling on me. However, the installation guys are useless. I contacted them so many times, but they didn't turn up. In the end, I got a local plumber to do the job.
Good system, but the installation guys are letting them down.

"Bad customer service"

The customer service isn't great which is unfortunate, promises are made but not kept. I paid for the pro install service which was booked in but the installer did not turn up and another one has not been scheduled. Really frustrating to see the water softener just sat there but not in use. The ticket for the installation has been closed for some reason and not clear when this will be resolved!

"Bad customer service"

I have purchased a package consisting of W2B200, easy1 water filter and pro installation.
The water softener was installed but the plumber wouldn't put the water filter as he says the thread was too short - he told me to ask Water2Buy for the faucet with longer thread, which I did. He told me to contact him when this has arrived and he will fit the water filter.
The water filter faucet with longer thread has since arrived and i have been contacting this plumber to no avail. I am not good in DIY and this is the reason I have paid for pro installation. Now, water to buy has closed the issue- as if everything was resolved. Bad customer service.

"They change the softener and is working now"

Update. Yesterday they came to change again the softener and it seems to be working good. I hope it keeps working and it was the last time they had to change it. I still give 3 stars because I had to chase them a lot and It cause me a few moments of anger and a lot of time on the phone.
Have to give credit to Steven from customer service that was always trying to help and very pacient.

I bought a Water2buy softener in nov with the installation package that they promise will be installed in the next 10 days. I got the softener but then it was a pain to book the installation I had to chase them. They install the softener and it worked fine for a month. After a month I started to feel the water hard and tested and the water was completely hard. I started calling to customer service and they were supposed to give me a slot again so the plumber could come and check and I have to chase them for 3 weeks until the plumber finally came, he came and confirm that was not working, so we have to change for a new one. Again I had to chase them to book the plumber to come and change it. He came son Saturday and again I just tested the water and the water is completely hard so they have to change the softener again.

"A quick review of Water2Buy W2B800 water softener"

I bought this water softener from Water2Buy directly.

I decided to go for the largest one (designed for 10 people) even though we are only 2 people living in my household. That was because I read on the internet that the larger the water softener, the cheaper it is to run, as it will have to regenerate less frequently than a smaller water softener. Hence it uses less water and less salt over the same period of time comparing to a smaller unit. Well, this is what I know, but I could be wrong. At the same time I don’t have space constraints, so I don’t mind a tall unit.

The build quality is very good. The body is made of relatively thick and solid material. The resin tank takes 25 litres (20KG) of resin. The control unit and the plumbing parts seem to be well made. So, I am pleased with it. Well I like the colours too :-)

One of the advantages of this unit is it needs 1/2 inch hoses for both drain and overflow lines. So I don’t need to buy new expensive hoses. Any lousy garden hose can do the job. These houses are used for waste water, so they don’t have to be clean or perfect.

It was delivered by DPD only a couple of days after I put my order through their website.

I intend to install it myself, as it is relatively easy to install I definitely don’t need a plumber to do the work for me. Well, if a plumber can, then I can too. I have already bought isolation valves and a few other plumbing bits and pieces that I will need to use for installation.

N.B. The communications with their staff was very easy. They quickly pick up the phone and answer question. They are also very quick to respond to my emails. They answered all of my questions even the challenging ones. It was really pleasure talking to them. Actually one day they even gave me a call to explain the details to one of my difficult technical question. Frankly they really deserve to be thanked for these efforts.

So in brief the build quality is really good and the customer support staff are really pleasant to deal with.
At the present time, I can’t comment on the operation of the unit, as I still haven’t installed it. But I am optimistic. I will update this review after I use the system for a few months.

But from experience, I still can say, definitely recommended without any doubt.

"Quick delivery easy set and it softens…"

Quick delivery easy set and it softens the water and comes with a 7 year warranty all for £310 what more do you want

"No problems with them, great service"

Have always had a great experience dealing with water2buy. Rate the 5 stage RO system we purchase 5 years ago. Living in a very hard water area where the kettle in just a few days would scale up, to nothing without noticing any difference in taste and smell.
Good system very happy

"Water2buy great service!!!"

Water2buy supplied myself and my neighbour a softener over 5 years ago (Which I fitted).

One softener developed an issue due to dirtysalt. I called them to ask if there was a fix.

They were very helpful, directed me to an online video and helped me resolve the issue without any fuss.

Great service!!! I can't recommend enough.

Thank you Water2buy.

"Perhaps I drew the short straw....."

I ordered this online and it was delivered within days which was great. I had also ordered the engineer fitting and this was hard to organise and I had to do a lot of chasing till a date was set. When the date finally arrived, the engineer Ross was very pleasant and knowledgeable and really tried his best to fit the big machine I had ordered in. I had also ordered an osmosis filter for my tap however this could not be fitted due to some fittings on my tap being missing. So Ross sent it back to the factory my account was not credited. I called and they said they will do it but alas nothing I then needed help as the machine just died the customer service were quick to help out and sent another charger but due to the complexity of how the filter was fitted I needed the engineer to do it. again I contacted him and with some chasing, he came around and again was great and took the measurements of my tap fittings to see if he could fit the filter. heard nothing. after waiting for a long time I requested a refund as can't be bothered to wait and chase. Sent an email later and they said they would look into it for me that was the 8Nov and to date 18 Nov still heard nothing. So not very impressed.