"Ordered water softener"

Ordered water softener. Came fast. I had a good experience!

"Avoid at all cost...."

A disgusting company where they don't care of customers and don't offer the service you pay for. They don't even reply back or answer calls to assist you. Bought a water softener in April and been having multiple issues. I have sent multiple emails in last few months for which they initially promised to resolve the issue. However later on, no show of anyone to fix the issue and no response either from them in last 40 days or so. U call the customer care, you stay on the line for ten mins and the call hangs up on you. You won't be amazed to see why their service is so pathetic.
So if you want to mess things up, go to them. They are experts. And you might be wondering how the hell they have positive feedbacks then. Well coz they offer you an incentive to complete a survey for them like all fake sellers on eBay.

"Order the water softener got it fast…"

Order the water softener got it fast also order the installation service which was excellent

"Nice products and great customer…"

Nice products and great customer service, but because they are in Ireland, not the best service in the U.S. You need to call them before 11am in order to get service. Outside of that, product seems as well built as any others I have owned and when you can get in touch with their customer service, they are very friendly and knowledgable. I would definitely recommend them to anyone interested in getting a water softener. Just due to the hours of operation here in the states, I had could not give them 5 stars.

"Great service"

Great service, a litle delay with shipping. Buth the respond was very quick.

"Not what was promised over the phone"

The service you get over the phone is great, but that’s about it half the parts were sent out then when I rang them again the warehouse was blamed…. Still no parts have arrived. Customer service is a joke over emails. Thought they were good first off but just rubbish now. As to date I still haven’t been able to put the softener back in and still no phone call from a manager….

STAY VERY CLEAR OF THIS COMPANY, ABSOLUTE RUBBISH!!!

"Sehr zufrieden"

Bei so einem Produkt zeigt natürlich erst die längerfristige Nutzung, ob das Ergebnis so sein wird wie gewünscht. Dennoch sind wir bis dahin mit der augenscheinlichen Qualität sehr zufrieden. Die doch längere Lieferzeit war für die jetzige Zeit nicht ungewöhnlich und wurde seitens water2buy kommuniziert. Insgesamt eine lohnenswerte Investition bei unserer Wasserhärte, die Armaturen, Geräten und Oberflächen doch stark zusetzen kann.

"Communication could be better."

I ordered a W2B500 water softener + pro installation on the 30 April. The water softener was delivered on 4 May. The following day I received an automated email stating my order had been marked as complete but I had not had any communication to say when the installation of the softener would take place so I called the office and was told someone would be in touch. Rosse the installer contacted me a few days later to explain he would be fitting my softener on the 18 May but as it would be a 3 and a half hour journey, please could I unpack the softener and check that it would fit in my kitchen cupboard? I did this and it would not. Puzzled as I had checked all the measurements when I ordered I went back on to the website to discover that the illustration of the 3 water softeners available, and that I had used as a guide, was incorrect. The graphic artist had used the same measurements for the W2B500 as the smaller W2B200. I emailed the office to let them know and had no response. Frustrated there had been no reply to my email I rang the office after a few days and they agreed to cancel the install and replace the W2B500 with the W2B200. On the 12/5/22 I received another email saying my order was marked complete but no replacement water softener and no installation. On the 25 /5 I emailed again, still no word as to when the softener would be fitted. 7 June, I chased for a fitting date. 13th June Tanja responded to the email sent on 25 /5 and said she’d get an installation booked and would call me at 1pm. She didn’t call. I emailed again, had I missed her call? No response. About to blow a gasket I called the office and the chap on the phone couldn’t apologise enough and offered an extra bag of salt as compensation, he arranged a fitting date ; 23 June. Rosse confirmed and turned up when he said he would and did a superb job of fitting the water softener today but knew nothing about the bag of ‘free’ salt. So on the whole I’m delighted that I have a water softener, fitted by a very competent and lovely chap. I am still waiting for a refund of the price difference between the two models and for the bag of complementary salt. … and the misleading graphic showing incorrect measurements for the W2B500? Yes it’s still on the website1

"Don't buy Water2buy"

I ordered it with the pro installation package.
Its been almost a month no one has turned up for the installation. When I contact them they reply someone will contact you.
Someone contacted me for the installation and I have provided them the information and pictures they need.
But nothing after that. I have to call them again and again.
I have requested the refund and ask to take the product back, lets see how soon they refund.
Very dissapointed...

"A value for money hard water solution"

I am putting this review after using it for an year as I was bit hesitant with the quality of the softener. I can now recommend the product and a really happy customer with no lime scales. Its much cheaper than market giants and does the same job. Another advantage is any salts can be used.
Cons - I opted for Pro installation (+£230) but the person who came to install asked extra £40 for parts. Also he didn't install the 'Under sink water filter'. I reported this to customer care multiple times but the installer never came to fix and finally ended up doing it myself. Either Water2Buy need to provide professional installers or better to find your own plumber to do the job.