"Never again- Stay Away"

Never again!
We bought a ticket from Vayama but in November my dad was not allowed to board Lufthansa due to COVID19 travel restrictions. It’s not that he was sick or missed the flight- just Lufthansa told him he cannot travel

Now March 2021, we are still waiting a refund so we buy him a new ticket. This time, from somewhere else. Most likely, from a human being.

Stay away from reseller sites like these. Book directly instead!

"Last year July2020 I booked 2 tickets…"

Last year July2020 I booked 2 tickets from india to USA with $2465and due to covid it got canceled since then i am contacting them for refunding my money and they continuously assured me through email that it has been delayed on Airline side. Today i contacted the Airline also and they told me that you have to contact the Vayama and then we will issue the refund. So look like Vayama already got my refund and they dont want to return it. So its a scam company so please dont book the ticket with them.

"Told us to wait 90 days for a refund, knowing at that point we can't get our money back from our CC."

Would give zero stars if I could.

We booked a European trip we had been saving for a long time back in February of 2020. We have four children so the tickets cost thousands of dollars.

Of course, COVID hits and our tickets are cancelled. We are told that we will be refunded but there is a wait time of 60-90 days. I foolishly trusted them and waited.

The refund of course never came through, they shut down their phone lines, and will not respond to emails. I finally get an email in OCTOBER 2020 saying we will have our money in 10 days.

It never shows.

I call my credit card company. They told me that they can only cancel charges if we call within 30 days (60 days MAX), and that companies know this, so them telling us to wait 90 days was just 100% fraudulent because they knew at that point there's nothing we can do on our end.

What a horrible, horrible way to do business. DO NOT USE THEM. They now have thousands of our hard-earned dollars, and it's going to take us years to save for this trip again. What a disaster and seriously so heart breaking because I know we aren't the only ones with this story.

"Booked a reservation with Vayama in…"

Booked a reservation with Vayama in March 2020. Flight was cancelled due to COVID and Vayama kept stating I will receive a refund but provided little to no information on my refund due for almost a year.

Have given me nothing but the run around and now denying my legally entitled refund on a technicality of their choosing.

Stay away from this company, worst experience ever with a travel company.

Update: Placed a complaint with the US Dept of Transportation and once they got involved finally received my refund!

"No devuleven el dinero ni tampoco puedo…"

No devuleven el dinero ni tampoco puedo usar el ticket que por pandemia quedo abierto, me mandan a hacer el cambio con Avianca y Aviana me dice que lo debo de hacer con Vayam

"No hagan reservas"

No hagan reservas, no hay donde contactarse, realicé pago y nunca llegó mensaje de reserva, pero para quitar dinero se fue inmediato, no hay un número de teléfono ni responden correos!

"They are thieves"

The are thieves! I canceled my trip during the aummer with them several times. They NEVER contacted the airline and I was a no show. I have been asking them for a refund for 5 months and they keep saying it’s covid and it takes longer. I called COPA and they NEVER received a refund request!!! Today they sent an email saying the request was denied!!! They are a scam!!!!

"THESE PEOPLE ARE THIEVES!"

THESE PEOPLE ARE THIEVES!! THEY STOLE MY MONEY, HAD ME WAITING OVER A YEAR FOR A REFUND AND FINALLY SAID THEY WOULD NOT DO IT. ALL FLIGHTS WERE GROUNDED DUE TO COVID AND THEY INITIALLY STATED THEY WOULD REFUND EVERYTHING. FAKE COMPANY, BEWARE!

"Pagué y no recibí reserva"

Hola!

Pagué unos tiquetes, me cargaron a la tarjeta de crédito y NO HE RECIBIDO NI RESERVA, NI TIQUETES. Ayuda por favor! En la página solo dice que hubo un error. Como los contacto? ese chatbot NO SIRVE

"Complete scam!"

Complete scam!! DO NOT BOOK they will just take your money. Paid $1400 for a flight to Greece and when the country was not letting Americans in the country they took my money and didn't refund. DO NOT BOOK THROUGH VAYAMA