"This is very dishonest company"

This is very dishonest company. I bought my tickets last February, my flight was cancelled and they promised to refund me in full since today. Now they are telling me, that my refund is rejected and since it's been a year there is nothing I can do.

"If I could give zero stars I would"

If I could give zero stars I would. I would caution anyone who has even the slightest chance of travel changes to stay FAR AWAY from this company. I had to make a minor change to my reservation; after hours upon hours on the phone with them they were able to successfully make the change to my ticket. They did however end up charging me for a second ticket but put in writing they would process a refund (over nearly $1,000) for the initial ticket. It has been over two years and I am still fighting to obtain my refund which they put in writing I would receive. They have essentially told me there is nothing they can do and just ignore phone calls / emails. They have no ethics and are running a scam. Save yourself the headaches and money and book through a legit agency.


Note, I should also mention that I never leave negative reviews as I would hate to harm a companies especially during these times. However, this company deserves to be reveled for the scammers they are

"Refund and Customer Service is non existent"

One leg of the trip got cancelled due to COVID issues. Vyama didnt contact us or did they have any details on how to issue a refund. After waiting for 1 year they have a Contact Us form on their website. I submitted a request and they asked me to talk directly to the airlines to process a refund. What crap. When i talked to the airline, they said, the agent should do it. So I am a ping pong now between the airline and the travel agency. My hope of getting a refund is zero. I will admit that tickets were cheap and thats what you get for the crappy customer service.

"Hasta el día de hoy no se comunican"

Hasta el día de hoy no se comunican, conmigo para la postergación de unos pasajes, lamentablemente los perdí, una estafa

"DONT BOOK FROM THEM"

DONT BOOK FROM THEM , I bought boy ticket back in feb 2020, to north Africa 2 ticket 1200x2 . the airport closed due to the cobvid so no choice to cancel the tickets and they said we will refund in 2 months now its been 9 months and nothing yet I call every other day and they tell me new stuff every time , oh its coming to ur account this week been approved than. I called again than they said oh not approved and now they saying it can take 8 months well now its 9 months, they said royal air morc has ur money when I called them they said they r lying u paid vayama they hv ur money .
DONT EVER BUY FROM THEM !!!!! SCAM

"They will not give a refund for a…"

They will not give a refund for a flight cancelled 9 months ago by the airline due to COVID. They make it impossible to contact them and refuse to process the refund.

"Excelente agencia todo es muy claro y…"

Excelente agencia todo es muy claro y buena atención al cliente me encanta

"Its been a year - NO REFUND RECIEVED"

This is in regards to the international flight that I had booked in March last year. I had to cancel cancel my ticket because of COVID (international entry was being shut down).I had received an email stating the refund would be processed in 5 working days and I still haven't received my refund. Reached out to them via email more than a dozen times and every time I received a response saying they have forwarded the request you the airline for refund. Its a $800 ticket and I am sincerely hoping that they get back to me before I open a BBB case.

I shouldn't have ever used this platform to book my ticket. Customer service sucks equally.

"Es una estafa compré unos boletos…"

Es una estafa compré unos boletos Bogotá -barranquilla Barranquilla Bogotá para 4 personas me debitaron la plata y no me enviaron reserva alguna uno escribe y manda correos y nadie responde no hay líneas de atención. Estoy a la espera y con la angustia siempre reserve con tiquetes baratos y nunca tuve líos pero con travix Co y vayama un robo directo

"I would give them zero stars if I…"

I would give them zero stars if I could! It took us almost a year to get a refund, but we did get a full refund. Here's how I got the refund:
1. Check with your airline to see if Vayama has even initiated a refund. Vayama claimed they had but did not.
2. File a complaint with the Better Business Bureau
2. Alert Vayama that you have filed with the BBB and that you will also be filing complaints with the following:
California Department of Consumer Affairs
Contractors State License Board
Internet Crime Complaint Center (IC3)
We never had to file with the last three, but it certainly got things moving.
Good luck!