"Untrustworthy!! Poor Build, SHADY!! Shocking customer service "

Shocking experience, I bought a £2500 Pc, about a year in I had a problem with the Pc, the monitor would flicker with pink dots. I was advised by cyberpower (Curtis & Hayden) it was a faulty GPU, they did not do any further investigating. I got sent a replacement GPU.

2 years later when the pc became out of warranty the exact same problem occurred. Cyberpower refused to help in anyway. I found a local professional to diagnose and repair it.

He found faults in the motherboard that was causing damage to the GPU and advised that this should have been ruled out when the original problem occurred.

Also the Build of the Pc was Amateur, plastic components where found on parts of the motherboard that should have been removed. Thermal cooling was applied in extreme amounts!! not what you would expect for a £2500 pc and a reputable company. Very careless and lazy. Not professional or quality build.

After speaking with Alan and his manager Jacob. They advised me I should have sent the full pc to them to be diagnosed when it was in warranty, this I feel is an awful response to a customer as I am not tech savvy and gave them all the information I had available. They advised it is impossible anything else can cause damage to the pc, as it was running fine for so long.

This is not the case as the problem was with the voltage of the motherboard, and the new card could have stabilised to problem for a period of time. I advised them I worked in the military and rarely got much time to play on the pc also. I lived in Yorkshire worked in Plymouth and was often out of the country for months at a time. This ruled out there theory about the length of time.

To further this they said that two of the exact same faults with two of the exact same GPUs. “It is what it is” also that I was after “special treatment”.


Truly shocking DO NOT BUY FROM CYBERPOWER.

"Excellent Service !!"

Excellent Service from ordering to receiving my pc.

Ordered Wednesday morning received early Thursday afternoon !!!

Would 100% buy again.

"Highly recommended"

Brilliant service! Device exactly as described, well packaged and delivered bang on time from DPD. Had it up and running 20 minutes later.

"Rating may change when pc delivers or…"

Rating may change when pc delivers or may not but as of right now I havn't had an issue aside from my own impatience. Contacted Customer support and got a short and concise response with exactly what i wanted to know.

"Great service"

Quick and great communication!

"I wanted to modify my order while the…"

I wanted to modify my order while the PC was still being built.
Very helpful and good communication every step of the way👏🏼
Amazingly fast delivery, very well packaged and came ready to go.

"They gave what they promised with…"

They gave what they promised with excellent customer support. 4/5 due to slight delay but cant blame them too much for the shortages of new gpus

"Great response time still waiting to…"

Great response time still waiting to review build but as for customer service top tier

"Terrible company"

Terrible company. Never and under any circumstances do not contact them!
I had a problem with my RTX4070 TI super ASUS TUF gaming graphics card after 2 months of using my computer and I asked for help and they replaced the graphics card under warranty with a completely different brand MSI ventus 2x 4070ti super which is not only £260 cheaper and a class below but they refused to refund the difference in cost.

"I spent half a day adjusting the fans."

I spent half a day adjusting the fans.