"totally useless"

Took my money, no contact for two weeks. Finally got hold of them, no stock and no reason for not refunding

"From my first e mail to delivery of my furniture the service has been First Class !"

Great company to do business with and would highly recommend them.

"Furniture looks great!"

Made a trip through to store to see furniture before ordering but was disappointed that no items in range were kept in stock however decided to go ahead and can say am very pleased with items received

"Excellent service all round!"

Delighted with the quality of my furniture, and the speed at which it was delivered. The delivery men were very helpful and courteous. An excellent service all round.

"good company a good prices"

i thought that the product is lovely if a little slow to arrive-i was quoted 10-14 days it was actually 16 days. Delivery very good and men were polite. Other delivery people take their shoes off these didnt when entering my house.

"ABSOLUTELY DISGUSTING, MONEY GRABBING - DO NOT USE"

I am writing this review in the hope of preventing people from ordering from this awful company that go under the name of 'Moral Home Furnishings' AND 'First Furniture' due to the fact that one company got such a bad reputation, they had to go under a different name. I will therefore be writing this review for both. I urge you please don't buy from this company (companies), seek your item somewhere else and they will do a price match if this is coming up as cheapest. To be honest I'm not even sure they actually have the items they are advertising. They just take your money for months on end, make interest on it (which the owner actually told me they do, even though it is minimal) and then never end up delivering the item. We paid for a new sofa on our credit card in DECEMBER. In January after hearing nothing from the company, no correspondence whatsoever about when it would be delivered I rung to ask where it was. I was told end of January the item would be in stock again (even though the website said 'in stock' delivery in 7-10 days). This was not true and they never updated their website. It is still on there now! This is false advertising. End of January came and went, again with no communication from them, so I rung back again and was finally told this item was not available until March (if it even exists). It was then I decided to cancel the order and the real fun started. I was told to cancel I had to send the company an email. When my refund never materialised I rung AGAIN and was told this email had never even been opened or read. Finally I was put through to the 'accounts dept' which incidentally is the owner who doesn't get in until 10:30am so this 'department' is not open and is literally the RUDEST man alive. Every time I rung I also had to speak to the most dis-interested girl. This company (companies) is run by actual MORONS who care so little about the fact that you have been out of pocket hundreds of pounds for months because they have been literally laughing their way to the bank earning interest and spending YOUR hard earned money. I have been charged over £20 interest for the sofa I bought on my credit card and so will now have to claim this through section 75 of the Consumer Credit Act - when I quoted this to the owner he said he'd never heard of it, yet delighted in telling me he'd been in this business of swindling people out of money for 6 years. It is absolutely disgusting that I have lost £20 for nothing, I have no sofa, I have paid interest for no reason all because they couldn't be bothered to just email/call me up and say this item was out of stock. I have now got to face the arduous task of claiming for this from my credit card company, and lodging a formal complaint with the financial ombudsman regarding the appallingly fraudulent behaviour of these companies. Please please please don't waste months of your life and throw your money down the drain by going to order from Morale OR first furniture.

"good quality and great price"

we purchased a ottoman style bed from Morale home furnishings its was much cheaper than rival websites and was delivered in within a week at a time and date of my request the actual bed it self is very good quality and very comfortable i couldnt fault the price the delivery or quality from this merchant and would definatly recomend their products and service

"Smooth process, wonderful bed!"

I wanted a stunning bed and didn't want to spend a lot. I was dubious about buying online but i bought from Morale and couldn't be happier. They kept me up to date on when the bed came in to stock and delivered a few days later. The driver was nice and delivered on the day they said. I have high expectations and was so glad when they were met, the bed was very reasonably priced and beautiful, lovely fabric and great quality, so pleased!

"Great price value for money"

Bedstead arrived, bed was easily assembled and of good quality

"Great product, shame about the service...."

Ordered my furniture on 12th December and was assured that the delivery date I asked for could be made, After checking with the couriers, Morale said it could be done, so I placed the order. I wanted my furniture on the 20th. First delivery was a part delivery on the 19th, not as requested. After numerous phone calls back and forth was told it would be delivered on the Monday 23rd. It didn't happen, after calling again I was then informed delivery would be made after christmas as it was lost in the warehouse. Not good when you have guests coming for Christmas. Delivery was then attempted again on the 30th, no notification to me so couldn't take delivery as I was at work. When I contacted driver (20 mins from delivery time) was told delivery would be made next day. Waited in again, no delivery, contacted by Panther and told no delivery would be made as goods were taken back to Durham, and driver had misinformed me on the phone. Another rearranged redelivery for the 3rd. Was promised a morning delivery, goods arrived in the afternoon. All in all an appalling experience, and embarrassing when family stayed for christmas and New Year but no where to store clothes. I would buy Bentley furniture again, the product is excellent but the service has put me off buying from Morale, and Panther Couriers ever again. I will find another supplier in the future.