"Very efficient and reliable."

My card didn't go trough on the website so I almost immediately got a callback and everything was sorted. Great choice of beds. Delivered on time, easy to put up.

"Found and ordered what I wanted, very good price and it arrived in excellent condition"

This is my first experience ordering from Morale, and I was very pleased with the service and goods received. The goods were extremely well packed for delivery and they arrived in perfect condition.
The delivery driver even offered to unpack the item and assemble for me, which I did not expect.
Altogether I was very satisfied with Morales' service, I will use them again.

"Not to be trusted"

I placed an order for a nest of tables and it has been a nightmare from start to finish.
Payment did not go through their merchant, I phoned my bank and they told me it had been processed 4 times. I spoke to a guy named Tom at Morale and he told me it was because of my address. Eventually payment was made via the phone on the 4th April 2013.
The tables finally arrived on the 3rd May, unfortunately I was not at home and my partner signed for them. The packaging was very poor and on opening, all 3 tables fell apart and the largest was scratched, therefore received not fit for purpose. I contacted Morale on the 4th May to arrange for them to be returned. To my horror they told me they were going to deduct £30.00 from my refund because I did not sign for them as damaged. I disputed this and sent an email to the Managing Director on the 24th May which he did not respond to. Instead I received an unsigned email from some-one at Morale stating they would reduce the amount to £20.00 and the rest of the refund for £271.00 would be back into my account within the week.
That did not happen, I rang Morale and spoke to Tom who I believe to be one of the Managers. He was very helpful and stated that he was processing my refund as we spoke for the full amount of £291.00. He said to me, "that for the sake of £20.00 it was not worth losing their reputation". The refund was back in my account on the 21st June 2013 and I thought that was the end of the matter. I have just checked my bank account now and on the 1st July Morale have taken £20.00 from my account which I did not authorise. I will be disputing this illegal transaction with my bank and will never order from them again.
Thursday 22nd August, NAME & SHAME
I did dispute the £20.00 and my bank refunded me. Yesterday I had a letter from my bank enclosing selected emails between Morale and myself. They have made it look as if they are in the right and I will have to pay for return postage. In hindsight I should have not taken Tom's word for it and should have got in it writing. I use the internet for most of my ordering and have never had to pay to return damaged goods. Be very careful if you use this company, I will never use them again!!!

"Great value and do what they say"

Good choice, de.ivered on time and value for money, called when goods were due for delivery, reall s,art guys delivered and took care when unpacking, no rush. Brilliant would use them again

"DO NOT SHOP HERE"

WE ORDERED DINING TABLE AND CHAIRS AND THE DATE KEPT BEING PUT BACK AND BACK,WE HAD TO CONTACT THEM AT ALL TIMES AS THEY NEVER KEPT US INFORMED OF PROGRESS,IN THE END AFTER A MONTH OF WAITING WE ASKED FOR A REFUND,THIS WAS THE QUICKEST TRANSACTION THEY DONE!

"poor customer service"

when we opened one of the boxes the assembly parts were scattered all over the box and parts were missing we contacted your customer services department on the telephone and were assured these would be sent in the post, this failed to happen , in view of this i would not recommend your company to anyone as we are still unable to assemble one of our stools.

"Excellent service and dealt with queries very well."

I ordered a recliner and footstool that arrived 2 days later. There was a problem with the fixings but that was with the manufacturer which Morales sorted out for me immediately. Thank you for such an efficient service.

"good experiance in dealing with this compay"

great product the company is very easy to deal with very smooth transaction from start to finnish.

"Bad customer service"

I waited in three whole days for a mattress that did not turn up, no viable explanation from Morale, they didn't know where it was, and they didn't know any useful information about the courier service they used, or what time I should wait in until. The bedframe, which did turn up, was the wrong colour and was damaged. Even though it states on the Morale website not to sign as unchecked if the box is damaged, the TNT driver would not allow us to sign as damaged and was extremely rude, which invalidated any claim we could have made. I took photos which clearly showed the damaged box and the damaged frame in exactly the right place, but when I complained about my experience to Morale, they were unsympathetic and uninterested, didn't call back when promised and I really wouldn't recommend using them again.

"Never again"

I ordered a cheval mirror over two weeks ago - I have sent several reminders asking about when delivery may be expected; no reply as yet. Needless to say, payment was taken very promptly from my credit card. I will not be using these people again.