"Good customer service"

Ordered coffe table online. Delivery was fast but unfortunately table was damaged. Not suppliers fault as came in sealed box from manufacture. I emailed Morale and within a few days a replacement was delivered.

"Only negative is oversleeping!"

My daughter overslept the first two mornings of sleeping on her new mattress and said it should come with a warning as she sleeps too well on it!

"Floris table"

Fast delivery service - received within a week. Securely packaged. Well made item not cheap tack. Excellent value for money.

"WORRYING"

This company took 1100 from my MasterCard in December and told me to expect delivery of goods in January 2015 No goods as of yet ( Now 18 February 2015 ) and the only responses I have had have been prompted by me threatening to refer it to MasterCard .Still no suggestion that they are ever going to come up with the goods. Matter is now in MasterCard's disputes department so that I can get my money back.

"Should have read the reviews before buying!"

Slow delivery and inadequate response to problems with the order.

Bought some stools back in November 2014 and received in the middle of December.

I had ordered 2 pairs of stools as described on their website and received just one pair.
Upon assembling, one of the stools did not function properly and it took then over a month (still not sorted!) to get closer to a resolution.

Now they claim that the order was for just one pair of stools and conveniently the product disappeared from their website.

I ended up buying them from my local Asda and the stools were much better quality.

Stay away from them, not worthy the hassle to save a few pounds.

"Awful service!!!"

I placed order for marble furniture - dining table, chairs, coffee and console table almost 9weeks ago. I was promised delivery within 3-4weeks but still awaiting delivery date. I have made countless calls to the customer service, only to get reassurance each time that I would be contacted but nothing happens after each call. After several calls and emails still no delivery. As I write, I am still waiting for my furniture without any delivery date in sight.
This is so unacceptable and I shall definitely not be buying from this company again.

"Good customer service."

Had ordered two sofas with a 2 to 3 week waiting period, but within a week I was told that the manufacturer had sold out and discontinued that model.
Morale sent me an email offering me a different model or a refund. I opted for the refund, and within two days I recieved it.
I am very happy with swift response and service, and would be happy to deal with them again.

"Unreliable, non communicative and not interested once the customer has paid for the purchase."

I ordered a bookcase on 3rd May and have only just received the goods today (3rd June)
All communications were initiated by myself in trying to trace what was happening with the delivery.
I couldn't find a contact phone number particularly when the following happened:
I emailed on 8th May. No response
I emailed on 12th May. No response
I emailed on 13th May. No response
I emailed on 15th May. No response
I emailed on 16th May. Response received on 17th May
Delivery received 3rd June
Please put a contact phone number on your website!

"Never again!"

The experience that I had with Morale Home Furnishings probably doesn't happen much but it's left a very bad impression on me and I will never use this company again. I placed an order for a console table which was supposedly coming in to stock the following week and I was to expect it within two weeks time. It took 4 weeks and when it came it wasn't what I ordered and was also damaged. I requested that the piece be picked up. Customer service said they would try to find a suitable replacement that looked like the one I saw on their website. I waited to hear back but after 5 days I gave up hope. I asked again for the item to be picked up and to have my money refunded. Again, nothing seemed straight forward with Morale. It took three attempts to collect this piece and the third attempt was arranged by myself. When I personally called the courier they miraculously arrived that afternoon. Shame I wasted two days waiting for a courier that was never coming. Not really sure why it took three attempts and Morale didn't seem to care or have any clue themselves. When the piece was finally returned to their warehouse no one even contacted me to apologise for inconveniencing me or to apologise for sending the wrong item. Turns out they don't even have the item they showed on their website. Like I said, "Never again".

"absolute rubbish"

i got a reclining chair from this comany when it arrived it was very wobbly and the handle to make the chair go back was not fitted right .during the fist week of using this chair the bolt fell off .i got in touch with the office many time and was told i would get al call back but never did. after much annoyance to myself i finilly spoke to the manager who said they would give my a brand new chair which eventually they did but the workmanship was still very poor would never use this firm again.