"Purchased the Ariana table with six…"

Purchased the Ariana table with six chairs, late delivery due to covid was to be expected, arrived in boxes which were placed in my dinning room.

Currently sent over 10 emails no reply from any disgusting customer relations.

Marble top does not sit on frame properly 5mm gap on one corner chairs have fabric issues, obviously as a company not bothered with customer dissatisfaction or returning emails.

Avoid this company do not buy their products lots of negative reviews.

"Avoid"

Avoid! I purchased the adele bench from this company in January it arrived in feb. With very little use the seams on the seat pad have come undone, it is under manufacturers warranty so I contacted the company (who trade under first furniture also) they advised that they would contact the manufacturer. I chased this up they then said they would send a replacement, then I chased up again they said it would be with you over the next two weeks and that was now more than 5 weeks ago and I have not received anything and they are now ignoring my emails and I can not get through on the number. Its very disappointing I tried to get my money back via paypal they couldn't help.. you dont expect to buy a piece of furniture to have to replace it within 2 months! very bad customer service such a shame because there were other items I would have liked to order from the website. But obviously not now, The wood is exposed on the bench its now dangerous and can not be used, so money wasted. I should have read the other reviews many people have had bad experiences. I would have appreciated the communication. therefor I would suggest you avoid this company and purchase elsewhere if you do your research alot of other companies have the same stock, Be warned ...

"Take your order then decide to cancel…"

Take your order then decide to cancel it without any explanation.

"Excellent service from this firm"

Excellent service from this firm. I bought a riser recliner for my husband from their website. From start to finish, they were excellent. The delivery people were extremely helpful. Made the whole transaction a really good experience.

"First and last time"

Normally go to Sterling as the same furniture but decided to give them a try. Customer service lets them down. Problem after problem with delivery and faulty items. Wrong address detailed and the same with telephone numbers. Promised return phone calls but you end up having to chase them up. The latest promise is a voucher to spend in store because of the inconvenience but almost 2 weeks later and no voucher sent out. Just what we expected would happen.

"Fantastic service"

Fantastic service. Bought a chair 10 months ago from Morale home which we received great service and price, unfortunately it became faulty last week. I contacted morale and after emailing some pictures of the fault a replacement base was sent out from manufacturer. Fantastic customer service and very promptly dealt with. Communication was brilliant. Many thanks again, will definitely use again in near future.

"Morale UK"

My furniture arrived and was unpacked and installed very professionally. I am absolutely delighted with the quality of my dining room table and chairs. I would highly rate Morale Uk, a small family business that cares about its customers.

S Robertson

"AVOID"

So disappointed table arrived and the colour was not right so it took me a week to find out how I return the item only to be told it was going to cost £62 +vat to return a small round table costing £150 I am furious. AVOID THIS COMPANY AT ALL COST

"Dishonest. Avoid at all cost"

I called to place an order for 8 shankar chairs on Black Friday in December but they did not have them in stock so i decided not to proceed. After the phone call i received a call back from them stating they had made an error and the chairs were in stock and i would recieve them within a week so i made payment and placed the order. After the week had passed i heard nothing from them so i called them and they resorted to their orignal fact about them not being in stock and denied any such call. As i record my conversations i sent them a recording. They simply said sorry we are watinig for our delivery and eventually got the chairs at the end of February.

"Highly recommend company"

Highly recommend company. Very pleased with purchase. Very helpful arranging delivery and kept well informed.