"Does as it says"

We were kept up to date with our order and furniture arrived when they said it would.

"buy with confidence"

Bought a Panama oak top small console table. Nice solid piece of furniture. Good product. Good price. Very good delivery. Would have no problem recommending this company. They phoned me to arrange delivery and it was delivered exactly on the chosen time.

"DOES WHAT IT SAYS ON THE TIN!"

As a very nervous internet shopper, and after reading some of the less than flattering reviews, I took what I considered to be a risk and placed the order with everything crossed!
From the initial enquiry through to the delivery, everthing was clear, concise and timely. I was told how the ordering process worked, how long it would take and how and when it would be delivered.
My only concern was when the delivery didn't turn up within the stated 4 hour time slot, as I had arranged delivery to my place of work and rather hoped it would arrive before we closed for the day. Being Friday afternoon though it was perfectly acceptable for it to be delayed.
I am very satisfied with the whole process and cannot think how it could be bettered. I will use this company again without any hesitation.

"still awaiting notification of a refund after one month,says it all really."

ordered item,waited for delivery,3 weeks later i phoned company who said item no longer stocked,still waiting for notification of a refund.

"A waste of time."

Found what we wanted, ordered it, paid for it only to be told that it was no longer available!

"cant stick to times given"

said they would deliver between 12-30 to 3-30 at 5-00pm phoned to say here between 6-6-30 phoned again at 6-00 to say they would be here at 8-30pm have been sitting here in work since 5-00pm not impressed with this service

"Excellent Product/Excellent Service"

Needed more information so called the company and the call was answered in seconds. A few seconds more I was speaking to a person that was knowledgeable and professional.

Decided to order product on line. The website was clear and clutter free. The site was very easy to navigate with the right information in the right place. This made ordering quick!

Sufficient updates notifying me of the status of my delivery that was delivered as promised and on time. Driver did call as he thought I was someone else and referenced a different product. This was resolved and pleased to say, the driver did not compromise any data protection practices/legislation for the other party and kept referring to the product. I point this out as even where slight errors occur, staff at all stages of the process puts customers first in a professional and respectful way.

Perhaps this company could diversify their markets and add training to so many other companies whose customer care falls short of basic courtesies.

"Great service"

I ordered a fab designer leather bed and it was delivered quickly. Very happy with service. I ordered another bed but it was too big and again it was collected quickly and refunded. Overall I'm very happy with the service given and would definitely recommend. The bed I kept is of a very high quality and looks classy and modern. Very happy

"NOT IMPRESSED"

The furniture i ordered was disappointing for price, i thought flat pack would need to be robust , it seems not !!!!!! flimsy is an undrstatment, the solid sides of wardrobes are actually hollow frames. Will not order again anything from that line. Its the first i have done it and wont do again.
The staff were helpful when problem of delivery arose, camnt fault them , the delivery drivers couldnt wait to drop and run, again disappointing, wasnt able to check product before they left or might have returned immediately.

"Product not available despite taking full payment"

Unfortunately they were unable to actually supply the item ordered as it was no longer manufactured. This was despite advertising it on the website and taking full payment from my credit card. On subsequently being informed of this, I was told it was down to me to cancel my order before a refund could be processed - not sure what would have happened if I hadn't cancelled the order but within 7 days the refund came through. I think this was just an unfortunate incident where the website hadn't been updated as the product should have been removed