"Top usluga Avaxa (poslovnica u Zagrebu)"

Odlična usluga, izvanredno odoblje i pouzdana vozila. Sigurno vrijedno ponovnog kontakta u budućnosti.

"Very unpleasant and unprofessional in Split."

Very unpleasant and unprofessional experience with Avax Rent a Car at Split downtown. Hired a car in Dubrovnik, paid the premium insurance which supposedly covered all damage to the car. Car got a flat tyre near Split. Was told to bring it in and they would replace the car. When I arrived, they said I could only have another car if I paid MORE insurance. Showed them their contract which states any replacement car has all the benefits carried over from the original hire (including insurance). Manager was very rude and refused to give me the replacement car without me paying the insurance AGAIN for the remaining days. Emailed the complaints department at Avax, but they have not replied to my email or refunded me the money they fraudently charged me. Beware - looks like they are happy to rip off tourists and ignore their own contract.

Edit to add - Amazing! Only days after leaving a negative review, Avax is able to respond on here, but almost 20 days after sending a complaint to their official email address, still no response. I think this just goes to show the level of customer care by this unprofessional company. Then again, why am I surprised? They clearly make up rules as they go along (nothing on 'insurance only covers one event' in the contract. In fact, the wording of the contract is quite clear that this is NOT the case), so why should I expect them to respond within 15 days as per the automatic response I received? Carry on Avax, you're doing a great job proving to everyone how terrible you are.

Edit, edit: sure Avax - why don't you confirm the email address I should reach out to you on? I'd hate for my email to get 'lost' again, or you have some other 'technical issue' which prevents you from receiving it. Or will I be ignored again?

Final note; Ignored it is - I think this sums up Avax's customer service perfectly.

"Everything It was great and very easy…"

Everything It was great and very easy for renting the car in Split airport.
The car It was nice and new, very clean.
The girl staff It was very kind .
I recomanded!

"Servizio eccellente grazie al mitico Vedran"

Abbiamo noleggiato una Kia Rio del 2024 nuovissima e confortevole. Vedran il nostro agente (che parla un italiano perfetto) ha curato tutto nei minimi particolari e ci ha permesso di pagare in loco in contanti, senza alcun anticipo. È stato molto disponibile e ha soddisfatto tutte le nostre esigenze, oltre a essere un gran simpaticone. Nel momento in cui abbiamo lasciato l'auto alla sede vicino l'aereoporto, Vanessa è stata così gentile da accompagnarci fino all'ingresso del terminal. Che dire uno STAFF davvero eccezionale e costi super convenienti. Consigliato !

"Very good and fair car rental "

I highly recommend the car rental. We were looking for a rental company that doesn't require a credit card and deposit because we didn't have a credit card. We decided on Avax, it was enough to buy only premium insurance without any deposit/cards.The service is very nice and contact with the agent and the rental itself was provided all the time. In the future, when we are back in Croatia, we will definitely decide on Avax again. The car we received was practically new with very low mileage, it was well-kept and clean inside. I highly recommend it, there's no hidden cost. Thank a lot for good rental experience 🙂!

"Attention arnaque lors du retour de la…"

Attention arnaque lors du retour de la voiture, l état des lieux de retour de la voiture est fait avec un petit chiffon et pour nous ils ont trouvé une petite marque en bas du pare choc avant et ils nous ont pris 200 euros sur la caution... Vérifier correctement la voiture lorsque vous la prenez

"Nous avons été accueilli par Bojan à…"

Nous avons été accueilli par Bojan à coté de l’aéroport très gentil qui explique bien les choses, carte verte pour aller en Bosnie. Tout a été parfait

"Kan anbefales"

Kan anbefales, alt gik som det skal og til tide. Aflevering var også bare nemt. Alt i alt god service og kommunikation.

"Simple and Painless Experience "

Fantastic experience dealing with Eugen and Avax. We flew into Zagreb and picked up the car at 1.30am, our flight was delayed an hour but that was no problem as Eugen was tracking the flight.

Before arriving there was clear information via WhatsApp on where we'd meet and a video of the car so we knew what we were looking for. After a couple of signatures and payment we were off in 5 minutes. Before we left Eugen made it clear if we had any problems or questions to get in touch any time, day or night.

On the day of returning the car we were provided with an exact drop off pin which made heading back to the airport much less stressful and Eugen was waiting for us there even though we were early.

Another signiture to say we'd handed the car back and everything was done.

If you want no hassle car hire I'd definitely recommend them, no stupid deposits or holds on funds, no mileage limits or other nitpicking small print.

Will definitely be using them next year.

"Strongly recommend Avax rental car…"

Strongly recommend Avax rental car company. New cars, flexible approach to customers. I will be back, for sure!
Especially thantks and greats to Bojan 🙂💪