"Very efficient service"

Very efficient service, professional and courteous staff.

"A long wait for disappointment and £110 hole in my pocket"

The product was good quality. Hence two stars. The fact that it bore little resemblance to the colour on the website and although we tried to view at one of their outlets (they didn’t have the right samples) meant we had to return after waiting five months for delivery and were charged £110 for the privilege (anyone who knows the first thing about shipping knows their true costs are a fraction of that). So make sure you get a sample, get ready for a long wait and hope you don’t need to return or you will be severely out of pocket.

"I ordered 4 cushions and waited 4…"

I ordered 4 cushions and waited 4 months for them to arrive.

The fabric is very rough and stiff feeling. A bit disappointed after paying £150 and waiting 4 months for scatter cushions.

"Good friendly service"

Friendly service, helpful over the phone, delivery was delayed but told us what was going on so can't complain.

"Beautiful chair"

I purchased a beautiful chair after a disaster with a store in Norwich, but when I reordered direct with the Lounge Company every thing went very smoothly all over he staff are very helpful and courteous, I am looking forward to ordering some more furniture from them. The chair is so comfortable

"I have an expensive sofa that is too uncomfortable to sit on."

I received my sofa at the end of October 2020 and I can honestly say that I’ve sat on it less than five times. The foam seat cushions give zero support to my back and feel like I’m floundering when I sit on it. I feel like there is a big blue elephant in the room that I just don’t know what to do with. It’s not at all like the sofa I sat on in the shop when I was persuaded to have the foam cushions. Customer Service is harsh and unhelpful. . I have asked for the foam to be replaced with fibre and would happily stuff it myself so that I can sit on the thing. But apparently they would only replace like for like and only if it’s damaged so I’m left with a very expensive mistake. And to cap it all the people who delivered it damaged my wooden floor when they were putting it in the sitting room but didn’t tell me what they’d done. I only discovered it later. Too late for them to take action. So all in all I have a very uncomfortable unused sofa taking up space and a scratched wooden floor.

"Didn’t fit but outstanding service"

Even though the sofa didn’t fit, the customer service was excellent from start to finish and we received a full refund. Naturally disappointed but wouldn’t hesitate to order a different sofa from them. The only reason we won’t is that we got rid of our old sofa already and have to order one that can be delivered immediately.

"A lovely sofa, but..."

A lovely sofa, but... the delivery guys just left it in the street. We asked them to wait while we got our builders to help them lift it up the stairs, but they just left. Not impressed.

"This is my second purchase - still 5 stars ⭐️"

This is my second purchase from the Lounge Co and I wasn’t disappointed!!! Delivery was later than expected due to delays - which was initially disappointing and I wish the Lounge Co had offered a complimentary cushion or something but ultimately I am extremely happy with the sofa and the quality and the service from the delivery team. The sofa is heavenly to lie on (Lola is an awesome style) I already want to buy another. Love the value and quality and range of fabrics.

"Phoebe sofa and footstool gorgeous"

Phoebe sofa and footstool gorgeous, comfortable and great quality. Easy ordering process. Excellent service, communication and delivery. Very happy :-)