"Very professional service and good…"

Very professional service and good quality product

"Great quality furniture - highly recommended!"

Great quality furniture - highly recommended!

"Lovely sofa"

Lovely sofa, after at least 4 years of looking fit a new sofa I came across your shop within another furniture store, the quality seems great, it’s a totally solid piece of furniture

"Perfect sofa"

Ordered Briony 3 seat sofa online just prior to Christmas. Sofa arrived on time, and is fabulous. Exactly what I was expecting. Fabric is beautiful in colour and feel, quality of sofa perfect and it is so comfortable. I would recommend.

"Great sofa, great experience"

So pleased with my Lounge Co sofa! So comfortable and great quality material. Was promised pre Christmas delivery and this promise was kept. Had an issue with the outsourced delivery team marking one cushion when bringing it into my home but the Lounge Co were so helpful and booked a paid for a professional upholstery cleaner to come to my home and clean it free of charge. Always got through on the phone very quickly and the staff were always really helpful, for example keeping me up to date on the progress of it being made. Would 100% recommend!

"Excellent from start to finish"

Excellent from start to finish. Gorgeous sofas, really positive delivery experience by lovely team. Thank you.

"Damage to common parts during delivery…"

Damage to common parts during delivery process.
Told to try to fix it with sugar soap.
It didn't work.
Poorly upholstered sofa with fabric hanging loose.
Poor quality control issues.
Attempted to raise this with your Chiswick branch but so far unable to raise anyone (this began before lockdown).

"One of the modules does not connect"

One of the modules does not connect to the other modules which is a QA issue and as much as we love the sofa it is v disappointing to spend over £2K and not getting a functional sofa.

"The sofa was guaranteed to be delivered…"

The sofa was guaranteed to be delivered before Christmas when we purchased it in September. We were very disappointed when we were contacted with a delivery date of 30th December. After a few calls the dates were changed to just before Christmas. It would have been a better experience if the Lounge Co had honoured their original promise in the first place.

"Perfect Sofa and perfect customer…"

Perfect Sofa and perfect customer service