"Excellent"

Excellent service - kept informed throughout and delivery was professional and on time.
Very happy with sofa - will use again and would recommend.

"Awful"

Adam (Lounge Co),

You seem to be able to respond to the complaints on here, in the public domain, within 24hrs, to protect your brand, yet the emails we send to your company are not deemed important enough for a reply.

Sofa ordered in October for pre Christmas delivery and no sign of it still

Firstly it was the foam issue and then we were told that due to demand our fabric was in short supply

We emailed 25th January for an update and chased subsequently but no response. No way of contacting by phone either

Very, very poor...

"Never again!"

Ordered in September for pre xmas delivery... got a delivery date at end of Nov - on the day of delivery, rang delivery company and were told sofa wasn’t there. Hadn’t even been made. Had to chase numerous times for customer service to help. Just left us over xmas and new year - with no sofa I might add as obviously got rid of ours on the day we were due delivery - finally got it end of Jan. (one person on service team was great!That’s all). No compensation, no apology. Awful experience all round. We could have used any company and it isn’t cheap - next time will go elsewhere - not worth the stress or hassle. We would have understood the ‘covid’ excuse if someone had actually called us!

Please note - they did email me as per the reply, after I called and emailed them and there was a big delay on responding - but initially the courier company told me on the day the sofa was due that it wouldn’t be coming!

"First class service"

Delighted with my 2 new 3-seater Melody sofas. They are extremely comfortable, stylish and well made. The Lounge Co offered excellent service throughout, from initial enquiries, through ordering to delivery.

"Don’t Recommend it"

I ordered two sofas and two footstools. I should say that the quality is very disappointing. Sofas arrived damaged but after a few month they still didn’t schedule a time to fix it. Very very slow in replying your enquiries. I ordered footstools with sofa but they only delivered sofas timely. After contacting them a few times over 3 month, I decided to cancel the footstools as they were not responding properly. Every time, I have been told that the footstools are with the delivery team and you will have them shortly!!!! Disgusting

"They promised delivery before…"

They promised delivery before Christmas, we fully paid the amount beginning of December but still waiting for product to arrive, terrible costumer service not recommended this company!!!!

"Received a totally different product"

Where to begin... after ordering a sofa back in September and confirming all the details multiple times, after 3 months of waiting (standard delivery period) I received THE WRONG SOFA, in a completely different colour and fabric to what I ordered. This was incredibly disappointing especially after having waited so long to have a sofa in my new home.
After contacting customer service and providing all details including pictures of the fabric swatch and actual sofa, I was informed this would be resolved urgently.
Fast forward one month... I have only just now received a reply asking for a fabric swatch of the wrong sofa, so that the manufacturer can determine whether or not this colour is acceptable??! To be clear - the two fabrics are completely different and there is no doubt in the matter, so this feels increasingly like forced delays on the manufacturer’s and The Lounge Co.’s side and desperately trying to shift the blame. I am increasingly concerned by the terrible customer service and how long this matter has been dragging on, when the very simple solution would be to just make the sofa I ordered and paid for four months ago.

"Purchased a sofa & love seat in October…"

Purchased a sofa & love seat in October under the guarantee delivery would be prior to christmas. Two weeks before Christmas the company emailed to say delivery would be mid to late January. And just today they have emailed to say that delivery would now be mid - end of March. Very very disappointing in our new home.

"Good Customer Service"

Good Customer Service, Very helpfull through the pandemic, keeping us up to date with clear explanations on our products.

Our armchair is very comfortable and is a quality product.
We also purchased a blanket box/footstool which is very good.

"Beautiful Jacob chair - we are very pleased."

We did experience a few hitches with delivery but as soon as this was pointed out to the company the situation was resolved very quickly.

The Jacob chair is extremely well made, comfortable and beautiful to look at - so a bonus all round.

We would recommend this company.