"Well where to start? DO NOT use this company"

Well where to start? Our cat was very poorly and had to be taken to the out of hours vets as an emergency. He was treated here and kept in overnight and referred to an animal hospital for further treatment which we had to drive him to 1.25 hours away) and leave him for an assessment and ultrasound. We then picked him up the next day and began treatment. We had to pay a £500 deposit on the Sunday to the out of hours vet. Both places were excellent and emailed us (and the insurance company) their bills with a breakdown of procedures/ drugs and all costings .
We then had an email from healthy pets to say they had paid both places. The out of hours was paid a small amount ( well short of the bill) and the hospital was paid almost twice the amount on the bill! We phoned the vets and they confirmed this was the case. We tried to phone to explain and the person at healthy pets would not listen to the information and said everything was correct as far as they were concerned( this was not the case!!!! ) and we could make a complaint. My husband sent a detailed email with all the information and the vets bills attached. We were then told it was going to take up to a month to investigate( how hard can it be that the insurers have paid totally the wrong amount to 2 places!!! We have just had a reply in response to ‘ the complaint’ saying our new claim for £37.50 has been declined!!!! This bears no resemblance whatsoever to our complaint and the 2 vets are waiting the response to sort out the mess with the money! It is incomprehensible that such huge mistakes have been made and we are no further forward seeing an end to this saga!!! DO NOT take out a policy with this insurer!!

"Reasonable."

Reasonable

"Painless experience!"

Simple to arrange on line, documents arrived quickly and was all sorted in no time 😊

"Great price"

Looked at different quotes for our kitten insurance but healthy pets stood out for me to buy great price

"Easy to set up"

Straightforward to arrange and good value

"Helpful"

Helpful
Informative
Explained everything well

"All dood"

Very easy to set up policy straight forward all good at a realistic price

"Website Issue"

I couldn’t complete my transaction online as there was a problem with the website. Therefore I called them and made payment over the phone which was very easy to do

"My experience of purchasing insurance…"

My experience of purchasing insurance for my cat Bertie was very easy and the insurance covers everything I wanted for him. The price suited me and I come to you from another insurer which was more expensive but giving the same coverage as yourselves.
Thank you, hopefully I won’t need to make a claim.
Mrs Jeni Bagshawu

"They had increased my insurance by 85%…"

They had increased my insurance by 85% on last year and when queried they said they could not reduce it duty to my cat being 12 years old. I went on line to Compare dot com. Received a number of quotes giving all the known details that Healthy Pets previous had, low and behold, Healthy Pets offered the lowest quote, for insurance for the same conditions as before for less than my previous year's annual quote. So what's going on there?