"Wonderful easy to understand staff"

So refreshing to speak to helpful agents who are kind and knowledgeable.

"Quick and easy to deal with"

Quick and easy to deal with
Thanks

"Great customer service"

The staff member I spoke to was informative, she really set my mind at ease and offered a lower renewal price

"Absolutely very good Agent name joe and…"

Absolutely very good Agent name joe and need to be. Treasured give him10 star

"Easy to understand and set up"

Easy to understand and set up

"Healthy pets gained"

Our renewal this year jumped up £300 as our poor dog had a cancerous lump. Not the dogs fault. Healthy pets gained quite alot from this

"Co-insurance? Try elsewhere!! Premium, excess, and adding 'co-insurance'!!"

UPDATE:
15.08.2023: Healthy Pets, thank you for reaching out. You have referenced the change in premium, and the unilateral introduction of co-insurance to keep premiums down. Given the 30%+ increase (WITH) I would hate to imagine how much your revised premium might have been without 😳.

For the record (and I’ve said this direct to you already):
- alternative well known provider giving 33% higher cover
- about 33% cheaper than you
- included foc 24/7 vet health helpline
- no co-insurance
Admittedly, ‘existing conditions’ not covered. Will have to take that risk.

*** Happy to keep further communications ‘offline’ ***

You are now SIGNIFICANTLY more expensive than other well known brands, and they DO NOT have co-insurance. CO-INSURANCE = CHANGE COMPANY! For me, it’s that simple. And I would encourage anyone else having this imposed to consider alternatives before deciding to accept this.

ORIGINAL 12.08.2023 REVIEW:
Premium has gone up over 30% since last year (have made no claims in that year); they have added a 'co-insurance' of 15% to any claim for the next year (which will increase to 20% from the year after); and they have increased the excess from £99 to £125. Not for me! Goodbye Healthy Pets.

I'd used them for several years, renewing on demand each year, but this time .... nope, not having it!

*** Try comparison sites, there are still a number of household name companies offering pet insurance without co-insurance ***

Personally, setting aside the emotional upset of an unwell pet, financially I see pet insurance as 'disaster recovery', I would not claim for the smaller stuff (due to the impact on my next premium renewal), but if/when there is something significant I don't hesitate to claim. If the claim were, say, £4000, they would expect me to shell out £925 (£4000 x 20%, plus £125). In that scenario, what's the point of having insurance? Yes it would save me some money ... but compared to an insurer (with a cheaper premium, but similar excess) I'd still be £800 better off. So why choose Healthy Pets? Exactly ... vote with your keyboard folks, and go elsewhere, I urge you.

"Helpful no nonsense website that was…"

Helpful no nonsense website that was quick and easy to insure my pet through.

"Price went up a lot this year"

Price went up a lot this year, with excess increased and co-insurance introduced. When I queried the rise, the agent suggested cancelling and taking out a new policy. This halved the increase in the premium.
Seems crazy!

"Telephonist very helpful"

The lady on the phone could not have been more helpful.